Independent Banker

MARCH 15, 2015

Certainly for the largest banks, contact centers are evolving into digital retail centers, managing new digital channels to handle more customer support activities previously conducted in-person at branches. Bank of America has more than a dozen employees charged with handling social media monitoring and responses.

Community Bank 70

Community Bank Community Operations Retail 70

Cisco

MAY 29, 2019

And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Customer satisfaction scores also decline in online assisted customer service (online chat, email or social media channels). Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JULY 27, 2019

A host of potential resolutions to the mystery flooded across the web – the most popular being that this was some kind of marketing stunt by In-N-Out, possible portending a New York opening. The problem with marketing stunts is that they rarely thread that needle. But In-N-Out was pretty adamant that it wasn’t them. But they didn’t.

Marketing 202

Marketing Boston Training social media 202

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. From one perspective, the position of management consulting as an industry has never seemed more secure. Those companies made plans.

Strategy 78

Strategy Management Analytics Tools 78

Independent Banker

SEPTEMBER 30, 2021

If you want to develop trust on social media, you need to be there when your customers need you.”. Use social media to build trust. Claire Hill, marketing director of $208 million-asset Heritage Bank & Trust in Columbia, Tenn., Here are her tips for building trust on social media: 1. Be authentic.

Community 139

Community Community Bank social media Security 139

William Mills

MAY 11, 2016

CreditHQ helps businesses manage cashflow. Managing cash flow – targeted at small business in partnership with banks. ^KT. Here’s another solution for document management and origination. ^SR. What’s the market strategy? ChipShield also has an integrated password management vault. Martin Campbell (CEO).

Video 40

Video Mobile social media Analytics 40

CB Insights

MARCH 27, 2019

Facebook, for example, disclosed that an unprecedented data breach in September 2018 exposed the social media accounts of up to 90M users — including login credentials — effectively compromising access to any site that lets users log in with their Facebook account. But the company is not alone. Table of contents. Confirm.io

Google 76

Google Apple Security Data 76

Fintech Labs Insights

APRIL 30, 2015

HQ: Boston, Massachusetts. Payments via social media. Household bill management solution. Tags: Home management, bills, billpay, expense sharing, payments, mobile. Here are the deals listed by size from April 25 to April 30: Circle. Digital currency provider. Total raised: $76 million. HQ: Provo, Utah. DriveWealth.

Las Vegas 12

Las Vegas Company North Carolina Fintech 12

PYMNTS

FEBRUARY 15, 2020

Designers, models, fashionistas and social media luminaries descended on the city for a series of shows by the biggest names in design, aiming to let the world know what will be “in” this year, and what is “out.” We’ll see if New York manages to get itself back on trend this fall. Or at least it did.

New York 177

New York social media Los Angeles Trends 177

CB Insights

AUGUST 2, 2018

US consumers aged 18+ make an average of 70 payments per month, with debit cards accounting for 32% of those purchases, according to a 2017 study by the Boston Fed. Encouraging social media-like interactions could help increase stickiness and card usage. Rumor: Klarna is expanding into new markets, with new products.

Cards 71

Cards Fintech UX Strategy 71

Celent Banking

MARCH 28, 2017

Over the past few weeks we have been previewing various content themes we will be discussing at our Insight and Innovation Day in Boston on April 4th. Helping determine the best marketing offer for the customer. See you in Boston! They are also looking to introduce new channels, such as wearables.

Innovation 100

Innovation Boston blockchain social media 100

PYMNTS

JUNE 1, 2017

An annual report by RSA shows how consumers perceive the security of their digital experience, where those perceptions are well (or poorly) founded and how organizations can capitalize on opportunities to distinguish themselves in the market by providing stellar security. Is your information secure online? Are you sure?

Security 180

Security Report Fraud social media 180

PYMNTS

MARCH 8, 2017

In this week’s episode of The Matchmaker Is In series, Bolus joined host Karen Webster to discuss how Boston-based VocoLife is matching these two sides together through the use of curation and dynamic rewards. Many of the restaurants in Boston or across the U.S. 9 Park, which is certainly one of the best restaurants here in Boston.

Millennials 101

Millennials Boston social media Groups 101

CB Insights

MARCH 13, 2019

New York, Boston, Chicago, and Nashville, among other cities, all played host to newly minted unicorns last year. Samsara’s applications include fleet management, collision prevention, and delivery coordination. Silicon Valley produced plenty of $1B+ companies in 2018, but other parts of the country also had a strong showing.

San Francisco 77

San Francisco Company US California 77

William Mills

MAY 9, 2018

HQ: Boston, MA. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. HQ: Boston, MA. Website: projectfinance.io. Twitter: @yourfinanceapp.

Security 40

Security Samsung Strategy San Jose 40