Accenture

AUGUST 8, 2021

The post Delight customers with easy and invisible payment experiences appeared first on Accenture Banking Blog. The way they made their regular purchases changed too—for example, getting their groceries delivered to their door or picking them up curbside. They didn’t want to think about the payment….

Payments 506

Payments Maine Examples Online 506

Accenture

JUNE 23, 2022

For the past five years, banks have transformed by, in part, focusing on bank-to-bank mergers. However, the surge in banking M&A will shift from traditional acquisitions as banks clamor for disruptive technology and differentiated client experiences to defend profit pools that are under attack.

Fintech 338

Fintech Study Technology Payments 338

Accenture

JUNE 29, 2022

The shift to digital services has accelerated since 2020, improving the potential of Open Banking payments to become a viable alternative to card payments. million Open Banking payments had been executed by the end of 2021. The user experience will be key to…. Cumulatively, over 26.6 There was a 500% increase in that year alone.

How To 328

How To Payments User Experience Cards 328

Accenture

APRIL 25, 2022

The last two years have changed how banks are approaching their digital journeys. She leads our financial services business within Accenture Interactive across the Midwest, helping organizations improve customer experiences. Then bet smart appeared first on Accenture Banking Blog. The pandemic pushed….

Customer Experience 364

Customer Experience Digital Banking Marketing 364

Accenture

AUGUST 22, 2021

As I read my colleague Robert Vokes’ perspective on the importance of banking’s human connections in a digital age, I thought about the Business of Experience (BX) as the next level in activating more meaningful connections, and the opportunity I am seeing for Canadian banks.

Customer Experience 322

Customer Experience Innovation 322

Accenture

MARCH 29, 2022

Attending the awards ceremony last October for American Banker’s Most Powerful Women in Banking was an unforgettable experience. Not only was this the first in-person event I’d attended in months; more importantly, it was a celebration of how far women have come in banking.

Marketing 331

Marketing 331

Accenture

AUGUST 1, 2022

I believe the “human connection” of middle market banks has always set them apart. This focus isn’t just about how banks treat their customers. It’s also about how they treat their employees—and how that translates into a positive employee experience that makes a bank a great place to work.

Marketing 284

Marketing 284

Accenture

FEBRUARY 15, 2022

One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, they are concerned about losing personal connections. The post Building customer connections with care hubs & experience centers appeared first on Accenture Banking Blog.

Technology 330

Technology Customer Experience 330

Accenture

NOVEMBER 17, 2022

In today’s environment, experience is everything. 3 powerful CX takeaways from Sibos appeared first on Accenture Banking Blog. Disruption has become business as usual This year’s Sibos theme, “progressive finance for a changing world,” captures how customer expectations have radically shifted the direction of the industry.

Industry 294

Industry Customer Experience 294

Accenture

JANUARY 4, 2022

And like me, you probably know people personally whose pandemic experiences pushed them to make such changes. The post Are hidden workers a hidden source of talent for banks? appeared first on Accenture Banking Blog. This wave of change has contributed….

Marketing 335

Marketing 335

Accenture

SEPTEMBER 9, 2022

So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly at how banks can gain competitive advantage from bringing ops and tech closer together and then at how operations can help design and deliver compelling digital experiences for customers.

Operations 195

Operations Customer Experience Digital Banking Innovation 195

Accenture

SEPTEMBER 1, 2020

In this blog series, I’ve been highlighting the top key performance indicators (KPIs) that banks should be tracking to measure the success of their Open Banking initiatives. My last post covered the KPIs for business-value and customer-experience outcomes in Open Banking.

Security 308

Security Customer Experience Analytics Data 308

Accenture

MARCH 23, 2023

As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex payments game and meet these evolving consumer expectations, they will need to innovate and seize emerging opportunities.

Strategy 195

Strategy Meeting Innovation Payments 195

Accenture

MARCH 23, 2023

As consumers experience economic turbulence due to inflation and rising interest rates, they want to be able to pay anywhere, anytime, anyhow. For banks to stay ahead of an increasingly complex payments game and meet these evolving consumer expectations, they will need to innovate and seize emerging opportunities.

Strategy 195

Strategy Meeting Innovation Payments 195

Accenture

OCTOBER 24, 2021

The competitive landscape in banking has shifted. Cloud competence no longer gives a bank an edge—cloud mastery is required. Accenture’s experience has demonstrated that focusing on alignment, ability and adoption—which we also call “The Three As” —is a powerful approach for achieving cloud mastery.

307

307

Accenture

JANUARY 23, 2022

From a customer experience perspective, direct investing is nothing new. The post How banks can win the next generation of retail investors appeared first on Accenture Banking Blog. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel.

Retail 292

Retail social media Customer Experience Community 292

Accenture

SEPTEMBER 22, 2021

Open Banking allows customers to share access to their banking data with trusted third parties, which then provide the customer with a better banking experience. Accenture research shows that 76% of banks worldwide expect customer adoption and….

Marketing 259

Marketing Regional Data 259

Perficient

MARCH 3, 2023

In our last blog, How Embedded Finance is Changing Purchasing & Borrowing Behaviors , we looked at embedded payments and loans and why companies would want to offer (increased sales, lower inventory, processing costs, data gathering) these bank-like services.

Meeting 275

Meeting Customer Experience Apple Innovation 275

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Abrigo

DECEMBER 5, 2023

Watch webinar Takeaway 1 BSA Officers are the frontline defenders against financial crimes in banking institutions, and hiring the proper skill set for each BSA position is critical. BSA professionals are the frontline defenders against money laundering and financial crimes in banking institutions.

Training 221

Training Compliance Regulation Software 221

Accenture

APRIL 19, 2021

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

Study 259

Study Digital Banking Examples Mobile 259

Accenture

SEPTEMBER 21, 2020

In our Banking Technology Vision 2020, we look beyond the rough weather of the COVID-19 outbreak to evaluate how banks should position themselves for…. The post Banking Tech Vision: Customer experience beyond COVID appeared first on Accenture Banking Blog.

Customer Experience 284

Customer Experience Technology 284

Accenture

NOVEMBER 5, 2020

It remains a challenging time for many, but as life with COVID-19 settles into a more routine experience, merchants are searching for more options to help keep their customers safe, their products available, and the economy moving. Around the world, merchants are responding to the….

Industry 322

Industry Payments 322

Accenture

MAY 24, 2021

As more and more consumers started to shop online, embedding the payments experience in customer journeys and managing payments infrastructure have become extremely important to businesses in virtually every industry.…. The post How the pandemic accelerated digital payments innovation appeared first on Accenture Banking Blog.

Innovation 284

Innovation Payments Online Industry 284

South State Correspondent

APRIL 23, 2024

Banking has a similar physics problem when management juggles strategy, risk/profitability, and customer behavior. Fortunately, banking is easier. The Three-Body Problem in Banking If you have two forces, such as profit maximization and customer experience, you can optimize the solution to any point a bank desires.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

Accenture

JANUARY 27, 2022

As I touched on in previous posts, banks operating in today’s financial ecosystem are being forced to reconcile traditional models of customer service with customers’ expectations of digitized experiences. The post Empathetic banking at the zero moment of truth appeared first on Accenture Banking Blog.

Operations 195

Operations Customer Experience Digital Banking 195

Perficient

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. A pivotal aspect of this conversation revolves around the regulatory perspective toward AI.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

Accenture

APRIL 4, 2022

How is operations perceived within your bank? Or as an embedded part of an integrated end-to-end design process, collaborating with other areas to create compelling and cost-effective experiences for customers? appeared first on Accenture Banking Blog. As a back-end function ripe for continual cost reductions?

Operations 195

Operations Digital Banking Innovation Technology 195

Accenture

AUGUST 5, 2020

The post How to drive the in-vehicle payments experience appeared first on Accenture Banking Blog. Picture this: It’s a sunny Saturday morning and you and your family are buckled into the car for a day out. Find the nearest gas station,”….

How To 317

How To Payments Innovation 317

Accenture

JUNE 2, 2020

When transitioning to Open Banking, one of the key considerations for banks is their operating model and governance structure. If banks do not adapt to new ways of working, they may risk losing market share to savvy new digital entrants. In our experience working with banks across the globe, we found that focusing on the….

Operations 273

Operations Marketing 273

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

Accenture

MAY 19, 2020

European banks have, over the last two years, been navigating an interesting and complicated journey into the world of Open Banking and PSD2. Here at Accenture, we have gained extensive Open Banking experience working with more than 50 banks globally.

Operations 259

Operations Technology 259

Accenture

OCTOBER 4, 2021

Credit Product Penetration of Retail Sales Shopping experience refresh “We are excited to pilot a virtual store staffed by dedicated associates … but with no physical customers. The post Q2 2021 US retailer payments commentary appeared first on Accenture Banking Blog.

Retail 221

Retail US Payments Marketing 221

Chris Skinner

JUNE 8, 2019

The main blog headlines are … M&A … Murder & Assassination I was having a breakfast meeting with a banking friend who had recently been through a tortuous experience. His start-up had been acquired by a major traditional bank, and it ended with blood on the floor.

Maine 280

Maine Meeting 280

Jack Henry

JANUARY 8, 2024

Learn why user-centric experiences matter in banking in the latest Fintalk Blog Discover how to captivate accountholders and streamline employee efficiency.

How To 88

How To Digital Banking Technology Strategy 88

Accenture

DECEMBER 2, 2020

Equipment and auto finance organizations have been slower than many other lenders to adopt cloud—the average bank today has more than half of its workload in the cloud, according to Accenture’s report, “The Cloud Imperative for Banking”. The post Want to improve the auto and equipment loans experience?

Marketing 243

Marketing Report 243

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. But a great customer experience is not a matter of timing and luck. We had one big question: What is the business value of experience design?

Customer Experience 427

Customer Experience UX User Experience Branding 427