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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Community banks must examine what cultural, operational and marketing shifts will happen when they adopt digital banking initiatives.

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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

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This Week’s Reads: Customers Like Branches, BlackBerry Apps, Digital Banking Definition and More

Banking 2020

adults saying they use a BlackBerry as their primary smartphone, it is hard for banks to justify investment in creating and maintaining apps for these devices. What really is “digital banking”?: Digital banking is widely used in the financial services industry, but experts struggle to define what it really means.

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Banks and Credit Unions View Fintech Partnerships a Key Growth Strategy for 2020

Gonzobanker

Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

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5 Big Ways Mobile Banking has Changed the Industry

Banking 2020

As mobile banking continues to experience hyper consumer growth, the financial services industry is trying to adapt, and ultimately determine how mobile fits into banking’s big picture. Mobile creates a myriad of opportunities to revolutionize banking. alone will be using mobile banking.

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Bringing digital banking tools into the 21st Century

Banking 2020

Highly beneficial for both banks and customers, digital modernization is one of the soundest investments a financial institution can make. About Kishan Patel : Kishan is CEO of Kunai, a consulting firm focused on helping the financial services industry improve their software from a technical and usability perspective.

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This Week’s Reads: Omnichannel, Branches and Bill Gates

Banking 2020

Value of human touch: While technological developments such as digital banking bring conveniences to the lives of consumers, we often forget to realize the value of human contact. In banking, tellers are often the first point of contact for members and customers and they help to enhance their experiences.