PYMNTS

NOVEMBER 15, 2019

It has thus become imperative for banks to have the most recent technological innovations. For example, BMO Harris opened a new “smart branch” in Chicago last year with smart ATMs, video screens that link to live tellers and mortgage professionals, and employees equipped with tablets capable of conducting transactions.

ATM 127

ATM Video Survey Chicago 127

PYMNTS

JUNE 21, 2019

Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. The customer isn’t just looking for a slick app on mobile devices, over the phone, at a branch on a desktop or at an ATM. The challenge lies in the “how.”

Fintech 163

Fintech Fraud ATM Data 163

PYMNTS

JULY 24, 2020

Financial institutions (FIs) will also need to beef up controls at off-site workplaces to safeguard sensitive personal information and protect against fraud. Bank Branch Precautions. There are steps that banks can take to monitor risks at physical bank branches while managing operations.

Study 145

Study ATM Trends Mobile 145

PYMNTS

FEBRUARY 26, 2019

Challenger banks may be offering consumers new ways to access financial products, but they still face the same authentication hurdle that has always plagued the financial services market: How do they ensure their customers are who they claim to be? Tapping Into Brazil’s Banking Frustrations. Improving Digital Banking Journeys.

America 122

America Security ATM Fraud 122

PYMNTS

OCTOBER 30, 2018

But even a relatively high level of security does not mean a total level of security — or that everyone involved in the development of mobile banking apps are on the same page when it comes to authentication and fraud prevention. Banks have that base of trust, and the ability to engage with customers,” he added. Trust Advantage.

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

JULY 16, 2018

Citizens Rolls Out Digital Bank. Citizens Financial Group officially announced the launch of its nationwide, direct-to-consumer digital bank earlier this week: Citizens Access. The Citizen Access digital bank will also be marketed separately from Citizens’ current branch footprint.

Cards 100

Cards Data Digital Banking Retail 100

PYMNTS

JANUARY 30, 2018

Bank of America’s response to the barrage of complaints was to guide the e-account customers to their Core Checking account, which they claimed offered a “great value.”. They feel like they can just charge customers whatever they want because it’s too much of a hassle to switch banks,” Cherny told PYMNTS in an interview.

America 109

America Maryland FDIC Millennials 109

NCR

JUNE 12, 2017

Any bank embarking on a journey towards omni-channel service delivery will have many questions to answer and challenges to overcome along the way, as I explore in this whitepaper. One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

MARCH 2, 2020

Banks worldwide are leveraging various tools and technologies as they move toward digital-first branch locations. Cloud computing, advanced ATMs and data analytics are just some of the offerings being employed by financial institutions (FIs) to meet customers’ demands for digital experiences. Digital-First Challenges .

Tools 169

Tools Alabama ATM Digital Banking 169

South State Correspondent

JUNE 27, 2023

Bank data is much the same. You can survive as long as you use the same ecosystem, such as your core system and digital banking platform. This creates a standard set of business “objects” that are specific to banking. Data will be able to be leveraged across products and silos and banking automation will become easier.

System 195

System Data Examples Payments 195

William Mills

SEPTEMBER 9, 2016

I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. I need to learn more.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s evolving suite of digital banking apps. JMP’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

Fintech Labs Insights

NOVEMBER 18, 2014

Myth 1 >> Bank branches are needed for "complex" financial matters Truth : Branch banking is on the way out Prediction : The U.S. My grandparents operated a much-loved corner grocery. It''s also an unintended consequence of offering all digital banking services free of charge. My wife loved Blockbuster.

Lending 30

Lending Mobile Online Digital Banking 30

Gonzobanker

DECEMBER 14, 2023

A lover of picking bank stocks and playing piano who served our country in the U.S. which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. Paul Murphy, founder of Murphy & Co.

Fintech 195

Fintech Community Regional Technology 195

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Just digitizing existing manual processes won’t work; companies must rethink and reimagine all processes. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

Insights on Business

JANUARY 28, 2019

transform to become more agile, more digital and more customer-centric. fight fraud more efficiently and accurately. BIA, the First Financial Digital Assistant in Brazil, Now Does More Than Answer Questions. Speaker: Henrique Albuquerque, Bradesco Bank. –> Explore IBM Banking and Financial Markets Solutions.

San Francisco 87

San Francisco Analytics Albuquerque Security 87

CB Insights

MAY 15, 2019

Companies are turning to accelerators, funds, and labs to try to find the next big thing that will reduce fraud, speed up transaction times, and catch on with consumers. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. GFT Technologies — Digital Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78