ATM Customer Experience Fintech Operations 
PYMNTS
JUNE 21, 2019
percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Finding Friendly Ground With FinTech Firms.
PYMNTS
DECEMBER 26, 2019
Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.
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PYMNTS
MARCH 3, 2020
Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. The following Deep Dive explores the benefits digital-first banking can offer customers as well as the challenges inherent in such transformations.
PYMNTS
MARCH 26, 2020
But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue. Baird said. “As
Chris Skinner
MAY 29, 2017
During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.
Insights on Business
JANUARY 4, 2018
In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Regardless of the source, in the cloud, a bank can create unique experiences quickly, almost on the fly, and bring those to their customers to meet a range of financial needs.
Insights on Business
FEBRUARY 13, 2019
Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. They use the Bradesco infrastructure, but they operate in parallel. They studied Instagram, WhatsApp, iFood, Apple, Facebook, Amazon Customer Experience, and Uber to learn how to integrate into a digital minded audience.
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