Analytics Community Bank Customer Experience Digital Banking 
Gonzobanker
JANUARY 17, 2020
In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. CEOs need to force a change.
BankInovation
AUGUST 4, 2020
Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts.
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Gonzobanker
DECEMBER 22, 2020
Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!
Gonzobanker
DECEMBER 17, 2021
Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. Since 2017, ROAE has grown from 7% to approximately 20% and ROAA has increased from.82% 82% to over 2.3%
Gonzobanker
MAY 21, 2019
The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.
Gonzobanker
DECEMBER 20, 2019
. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. The bank’s strategy is laser-focused. It was the original data junkie.
South State Correspondent
JUNE 27, 2023
It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.
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