article thumbnail

Digital and human: Inside BofA’s small business strategy

Bank Innovation

Digital-only lenders tout the speed and efficiency of their user experiences. However, for Bank of America, a “human-digital” approach is the cornerstone of its small business banking approach. As of this year, Bank of America said it surpassed Wells Fargo as the nation’s top small business […].

Strategy 253
article thumbnail

Entersekt Teams With Cellulant For More Secure Digital Banking

PYMNTS

In an interview with PYMNTS, Mzukisi Rusi, head of technology delivery in North America at Entersekt, said that the move to digital banking started before the pandemic and had been focusing on improving user experience and preventing fraud. PYMNTS research last week showed that people are 8.7

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

California BanCorp Launches Treasury Management Consultancy

PYMNTS

In addition, CBC recently rolled out a new Treasury Management platform designed for user experience and enhanced with top-tier data security. Pelka comes with 20 years of banking sales expertise, including five years of progressive Treasury Management experience.

article thumbnail

Brazil’s Nubank On The Universal Pain Points Of Small Business Banking

PYMNTS

In Latin America, countries are in different stages of the process to define the [open banking] model that will be adopted, but it’s an inevitable change,” Junqueira said. In small business banking, the friction points that threaten the user experience are quite similar in Latin America to the friction faced in the U.K.,

article thumbnail

Where Credit Unions Invest To Get The Best ROI

PYMNTS

Most CUs strive to delive r a simple, personalized user experience. This means providing solutions that enhance the banking experience regardless of which channel members use to interact with the CU. Auto lending is also getting an upgrade in the CU market.

article thumbnail

Amid Blockchain And Robotics Hype, Corporate Lenders Still Start With The Cloud

PYMNTS

It’s not only for consumers, though: Alternative lending firm Kabbage recently found that mobile lending is on the rise among small businesses, with a more than 360 percent increase in the number of SMB loans accessed via mobile device between April 2014 and February 2018.

article thumbnail

Alibaba On Why US Is The ‘Testing Ground’ For Global B2B eCommerce

PYMNTS

The company is opening up its seller platform to vendors in North America, which will become a testing ground for further global expansion. But language and user experience aren’t the only factors to consider when targeting a new geographic market.

US 120