Cisco

MARCH 26, 2021

Customers are also needing to drive operational efficiencies in their security approach. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. For year-round thought leadership, check out our FSI and Retail Blog Series.

Customer Experience 71

Customer Experience Retail Operations Security 71

Independent Banker

AUGUST 31, 2021

A profitability strategy has a lot to factor in given today’s uncertain market. Reiling adds that bank leadership needs to be bold enough to try things out and possibly fail, which is why Sunrise Banks implemented the 90-day check-in. a rural market with about 1,300 residents. “We Photo by Paper Boat Creative/Getty. Quick stat.

Community Bank 170

Community Bank Community Lending Leadership 170

FICO

MARCH 14, 2023

In this post, I will touch on the current state of health insurance claims automation and common pressures for innovation in claims operations. Resolution of a claim query may include manual intervention by the health plan’s claims operations team, the plan’s provider relations team, the clinical team, their call center team, and others.

Software 98

Software Management Analytics Operations 98

South State Correspondent

JANUARY 3, 2024

This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage. Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership.

Leadership 370

Leadership Management Strategy How To 370

Gonzobanker

JULY 10, 2020

Forty-five percent expect it to be 2023 and beyond. How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Are there growth opportunities that would make sense for us to consider at this time – such as entering new markets/M&A?

Risk Management 88

Risk Management Capital Strategy social media 88

Independent Banker

MAY 24, 2016

In a surprise move, congressional leadership sought to reduce the crop insurance program by $3 billion at the end of 2015 to offset other spending initiatives. Falling crop prices—exaggerated by weak currencies in many foreign markets—are expected to pressure U.S. Robert Johansson, USDA economist. Ongoing concerns. Rural housing loans.

Community Bank 70

Community Bank Kansas City Community Iowa 70

Gonzobanker

DECEMBER 14, 2023

Merger of Equals Deal of the Year (Credit Union) – Spire Credit Union and Hiway Credit Union put 2+2 together to make a $4 billion institution in the Minnesota market. While Huntington is down like most bank stocks, the pain hasn’t been as severe, and Huntington doubled down on local markets in 2023 by consolidating business units.

Fintech 194

Fintech Community Regional Technology 194

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well.

Operations 82

Operations ATM Customer Experience Examples 82

FICO

MAY 17, 2023

These capabilities are market-leading, and our recent innovations further reinforce this position as well as our ability to effectively address transactional analytics across multiple use cases in financial services.

Analytics 52

Analytics Innovation Data Tools 52

Cisco

MAY 5, 2021

As phone-based contact center communications are reducing from 64% in 2017 to a projected 15% in 2023, Investments in self-service capabilities over digital channels are projected to increase significantly. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage).

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. banks by market value.”.

Community 216

Community Fintech Industry Innovation 216

South State Correspondent

APRIL 15, 2024

Last week, JPM released its 84-page 2023 shareholder letter and 364-page annual report. This may lead to stickier inflation and higher interest rates versus market expectations. World-wide remilitarization, reduced globalization, the transition to green economy may also act to keep inflation higher than the market expects.

Community 195

Community Community Bank Leadership America 195

FICO

JANUARY 5, 2023

Four 2023 U.S. Open banking, BNPL, cybersecurity and AI will all be under the microscope for regulators and policymakers, but not all areas will see major action in 2023. Thu, 01/05/2023 - 15:45. For those in the financial services industry, 2023 will be the year when U.S. FICO Admin. Tue, 07/02/2019 - 02:45.

Policies 52

Policies Company Regulation Risk Management 52