Perficient

DECEMBER 10, 2020

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

PYMNTS

JANUARY 11, 2021

Digitization was no longer simply a benefit, but a necessity — and according to Georgakopoulos, treasurers had an important seat at the leaders' table to guide the enterprise toward greater agility, expansion into new markets and customer segments, and an overall optimized financial strategy.

Payments 198

Payments Strategy Fintech Tools 198

FICO

FEBRUARY 9, 2021

The winner of the 2021 FICO Decisions Award for Customer Onboarding & Management used FICO® Origination Manager to create a self-serve online ‘instant mortgage’ service. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 155

Strategy System Risk Management Technology 155

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. In 2020, the ABA Bank Marketing conference was to be held on my home turf in Minneapolis.

Marketing 12

Marketing Conference Minneapolis Analytics 12

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In

Lending 91

Lending Community Bank Community North Dakota 91

FICO

FEBRUARY 22, 2021

As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order. The compressed timeframe for digital adoption raised awareness of the need for AI technology maturity. Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

Perficient

JANUARY 14, 2021

Perficient announces the release of two business podcasts to kick off 2021. and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. This podcast discovers what’s possible with digital and figures out how to make it real in your business.

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Perficient

SEPTEMBER 10, 2020

With so many people working from home, digitizing assets, moving to the cloud, and digital transformation (connecting people where they are using various channels) are becoming key priorities to companies entering a disruptive 2021. I am outlining 6 topics that will become a key part of analytic product teams in 2021.

Analytics 322

Analytics Data Tools Examples 322

Perficient

FEBRUARY 25, 2021

2021 promises much of the same, with both setbacks and successes in store. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. For most organizations and their customers, 2020 was a year eventful beyond measure.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Javelin Strategy & Research’s annual Online Banking Scorecard shows how the.

Report 40

Report Digital Banking Fraud Mobile 40

Cisco

MAY 5, 2021

As a result, financial brands realize the need to create a unified customer experience across all customer touchpoints, whether digital or physical, and be available to their customers any time of day, rather than only during weekday business hours. You already have a CRM, a Marketing Automation platform, or Call Center software.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. They used every available resource to understand industries, markets, consumer sentiment, and companies’ product lines. Consultants did this because clients weren’t.

Strategy 78

Strategy Management Analytics Tools 78