2021 Customer Experience Digital Strategies Marketing 
Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Expectations vs Reality.
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.
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Perficient
JANUARY 14, 2021
Perficient announces the release of two business podcasts to kick off 2021. and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. This podcast discovers what’s possible with digital and figures out how to make it real in your business.
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. In the most simple terms, journey science encompasses research, analysis, strategy, and experimentation – everything that you need to identify opportunities to improve the customer experience.”.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure.
Perficient
OCTOBER 26, 2020
Improved Consumer Experience Possibilities with 5G. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that. Video/Live Streaming.
Independent Banker
OCTOBER 31, 2021
In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In
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