CFPB Monitor

APRIL 1, 2021

Comments on the RFI must be received by June 1, 2021. Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices.

Risk Management 78

Risk Management Training Lending FDIC 78

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management.

Lending 243

Lending Survey Data System 243

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Growing loans, earnings are banks' top challenges in 2021.

Lending 221

Lending Technology Survey Examples 221

FICO

JULY 15, 2022

In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. It’s a trend that’s driving faster, smoother claims, a far better customer experiences, thanks to a mass of related centralized capabilities including flexibility, scalability, and agility.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

Gonzobanker

DECEMBER 22, 2020

Expect more cost-driven MOEs in 2021! During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. THE TECHNOLOGY AWARDS. Technology of the Year Award Goes to a plethora (“Jefe, what is a plethora?”)

Idaho 172

Idaho Community Industry Strategy 172

Perficient

MAY 17, 2022

It seems like everyone in 2021 took out a loan on a new car, even though we all knew supplies were low and demand was high. hit a record $734bn in 2021, according to data from the Federal Reserve Bank of New York. 2021 was a mix of constrained inventory and pent-up demand. It really is a mixed up, muddled up, shook up world.

Strategy 294

Strategy Customer Experience Study Technology 294

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

MARCH 30, 2023

billion in losses to investment scams alone in 2022, more than double the losses from 2021. As more people go cashless, banks and their customers will run into these real-time payment scams even more often. Defending against them requires a combination of tried-and-true tactics, as well as innovative new technology and approaches.

Fraud 52

Fraud ATM South Carolina Management 52

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. In January 2020 the UK reported £31 below the Canadian average and by June 2021 the UK was £347 above. Here are extracts from those posts. Report: 2022 Trends for Financial Services.

Analytics 52

Analytics US Trends Data 52

Social Assurance

APRIL 13, 2021

Then I’ll end it with how the use of technology is currently, or will eventually, help your financial brand. In a nutshell, this means that technology can act like a human and, quite frankly, process, analyze, and learn from data far more efficiently and accurately – plus scale at a rate not possible for humans. Efficiency Ratio.

Branding 15

Branding Fraud Arizona Data 15

FICO

APRIL 20, 2021

Open banking and customer adoption of digital channels have grown exponentially because of COVID-19, and fraudster adoption has been equally large. According to the 2021 Fraud the Facts report in the UK, fraud committed via internet banking increased by 117% and 48% in the mobile channel. Modern Technology and Mindset Are Required.

Fraud 52

Fraud Strategy Management Compliance 52

Abrigo

SEPTEMBER 20, 2021

You might also like this whitepaper: "Beyond PPP: Propel Growth and Profitability with Technology.". Email: 2021-NPRM-1071@cfpb.gov. CFPB-2021-0015 or RIN 3170-AA09 in the subject line of the message. We can help you improve efficiency and the customer experience of the business loan origination process.

Lending 195

Lending Data Compliance Regulation 195

FICO

MAY 3, 2023

billion in scams , a 30% increase over 2021. Millions of individuals have been left vulnerable, and most (two of out three customers) expect banks to refund victims. Hyper-personalization and communications that drive action 77% of customers worldwide want their banks to offer better fraud detection. TJ holds a B.S.

Fraud 52

Fraud Strategy Analytics South Carolina 52

FICO

JULY 5, 2023

billion, according to CFCA’s 2021 Fraud Loss Survey Report. Take the steps needed to ensure that fraud protection doesn't come at the expense of good customer experience. He has strong knowledge of Financial Services, Telecommunications, and Technology sectors.

Fraud 52

Fraud How To Survey Analytics 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. The latest guidance from 2021 is clear on the use of MFA.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 194

Fintech Community Regional Technology 194