Mobile Banking App Users Pull Ahead Of FIs On Expectations
PYMNTS
NOVEMBER 20, 2020
It’s been a long slog since April 2020 when a harmonic convergence of bad financial news and a worsening global health crisis formed the “crater” of the pandemic. FIs and their clients and partners need to understand the mindset of both old-hands and newly-minted mobile banking users to get ahead of the innovation they’re already demanding.
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