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Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

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Banks are stepping up tech for people with disabilities

American Banker

Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.

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Banks ready new tech tools to tackle debt collection

American Banker

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

Tools 101
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Asia Pacific leads as electronic payment acceptance set to explode

Banking 2020

million by 2020, according to the Global Payment Cards Data and Forecasts to 2020 report from research and consulting firm RBR. Not surprisingly, given the saturation in developed European and North America markets, the biggest growth can be expected from the Asia-Pacific region, where 42 per cent of all global outlets can be found.

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PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead. It suggests that top regional banks in the U.S.

Retail 28
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PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead. It suggests that top regional banks in the U.S.

Retail 28
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Can Midsize Banks Keep Pace?

Banking 2020

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Can Midsize Banks Keep Pace?