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Regions using AI to make most of customer feedback

American Banker

Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.

Alabama 71
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Banks are stepping up tech for people with disabilities

American Banker

Bank and Regions revamped their apps with accessibility in mind; JPMorgan Chase built a branch for customers who are deaf. Such efforts can help banks appeal to more customers in existing markets.

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Banks ready new tech tools to tackle debt collection

American Banker

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

Tools 101
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Can Midsize Banks Keep Pace?

Banking 2020

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Can Midsize Banks Keep Pace?

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Asia Pacific set to drive mobile payments growth

Banking 2020

Mobile technology is rapidly becoming an integral part of the way that many people manage their finances and make everyday payments, with the popularity of mobile banking apps and dedicated mobile payment tools such as Apple Pay growing all the time. ” A divergence in strategy.

Mobile 40
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PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead. It suggests that top regional banks in the U.S.

Retail 28
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PWC Takes Very Optimistic View Of Retail Banking

Tech and Finance

PWC Retail banking. In its report on Retail Banking 2020 — Evolution or Revolution, PWC optimistically ignores many of the details of its survey and concludes that banking has a great days ahead. It suggests that top regional banks in the U.S.

Retail 28