PYMNTS

DECEMBER 18, 2018

However, that glass-half-full view isn’t warranted, Visa ’s Global Head of Innovation and Design Mark Jamison told Karen Webster, and is based on a view of commerce that is too myopic. This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained.

Retail 140

Retail Millennials Online User Experience 140

Abrigo

OCTOBER 21, 2019

However, they’re probably seeing fewer of these customers walking into a physical branch. Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

DECEMBER 31, 2019

Might the coming year be marked by innovation at the point of sale (POS)? The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. We’ve barely gotten through the holiday shopping season of 2019.

eBook 170

eBook Millennials Cards Survey 170

Abrigo

SEPTEMBER 2, 2020

Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 27, 2018

With the financial services space continuing to work through these hurdles, Andrew McFarlane, managing director at Accenture’s Payments practice and head of Accenture ‘s Open Banking group, told PYMNTS what he expected open banking initiatives to deliver to the small business banking ecosystem in 2019.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? Between 2018 and 2019, there was a 162 percent increase in buy now, pay later (BNPL) downloads – rising to roughly six million – of the most popular new “layaway” apps by the close of last year. Here’s a hint: We’ll tell you now … and you can thank us later.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Abrigo

SEPTEMBER 2, 2020

Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

MAY 23, 2019

According to the Credit Union Innovation Playbook , a PYMNTS and PSCU collaboration, trust is the driving factor in that choice. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. Solid evidence of that was provided during the recent first-quarter 2019 earnings season.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

AUGUST 14, 2019

With its digital business delivering its 40 th consecutive quarter of double-digit growth, Macy’s made progress on its 2019 strategic initiatives during the second quarter. In other innovations, the company launched its second iteration of STORY at Macy’s with Outdoor STORY. STORY and Subscriptions.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MAY 24, 2019

Older customers might prefer human interaction and want nothing to do with automated help , while millennials or Gen Z might want to solve their issues through chat windows powered by AI. According to the Payments and The Platform Economy Playbook , the U.S. clothing rental market is projected to reach $4.4 billion by 2028.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

DECEMBER 3, 2019

Lots of innovators come to market claiming they’re ready to explosively disrupt the status quo, but the number of products that actually do manage that kind of up-and-to-the-right adoption pattern are far fewer in number. As of the closing days of 2019, instant payments are far from an exotic product. he asked. “I

Payments 141

Payments Risk Management Industry Regulation 141

PYMNTS

SEPTEMBER 20, 2019

It is not the experience most consumers are used to, Martin said, but he believes it is a standard that consumers will soon come to demand. An attitude which has left the sector in something of an innovative dead zone until quite recently. There are no extra “irregularly shaped” box fees that jump up to bite customers.

Industry 156

Industry Course Innovation Millennials 156

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 28, 2020

Metromile (@Metromile) October 14, 2019. Most of those customers stay under a 12,000-mile-per-year threshold. According to Preston, Metromile has no set customer profile. The company’s early assumption was that it would attract millennials living in metro areas. So you have a car, but you don’t drive a lot?

Metro 217

Metro Arizona Pennsylvania Policies 217

FICO

JUNE 22, 2022

Tue, 07/02/2019 - 02:45. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Netflix posts viewing recommendations that continually hit the button, while online fast-food outlets are creating bespoke menus for every loyalty card-holding customer.

Trends 52

Trends Data Customer Experience Analytics 52

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Customer service: Customer experience goes virtual with conversational AI. Table of Contents. Healthcare: Using data, wearables, and VR to make care more accessible. Online grocery.

Industry 101

Industry Technology Online Video 101

Gonzobanker

DECEMBER 19, 2016

see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ). The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Vanity is Alive Award – Goes to the Chase Sapphire Reserve card that went gangbusters with millennials who were willing to pay a $450 annual fee for a metal travel card. Hats off to Chase for uncovering something that attracts millennials to the credit card product that most banks missed.

Utah 60

Utah System Community Marketing 60

CB Insights

SEPTEMBER 17, 2018

Knowing that customers are increasingly keen to explore niche products and new tastes, Kroger is able to innovate based on what’s already popular. Major CPG brands have struggled to innovate. Target plans to launch another twelve private-label clothing brands by 2019. Unilever acquires Dollar Shave Club.

Industry 67

Industry Branding Retail US 67