PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.

Innovation 150

Innovation Retail eBook Branding 150

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […]. Virgin Money is making a play for the mass affluent.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. Tanya Andreasyan , editor at Banking Technology.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. percent in the United States in 2018 to $167 million per Technomic data. percent in the United States in 2018 to $167 million per Technomic data. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

FEBRUARY 5, 2020

The innovative hub addresses the industry’s plea for an easy, automated way to exchange transaction information. Phixius lets businesses share payment-related data to “improve fraud protection, automate manual processes and improve customer experiences,” according to the announcement. percent over 2018.

Data 130

Data blockchain Fraud Customer Experience 130

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

SEPTEMBER 20, 2018

The company’s technology, combined with Adobe Experience Cloud analytics, content, personalization, advertising and commerce capabilities, will allow B2B firms to develop, manage and execute marketing engagement at scale. Headquartered in San Mateo, CA, Marketo has offices around the globe.

CA 143

CA Customer Experience Leadership Software 143

Bank Innovation

DECEMBER 11, 2019

Rho, a business banking startup established in 2018, seeks to simplify money management for business owners. Venture capital firm Inspired Capital, which is led by LearnVest founder Alexa von Tobel, is making a bet on business banking startup Rho.

Capital 221

Capital Management Company Customer Experience 221

PYMNTS

SEPTEMBER 4, 2020

Returns at the more than 100 banks supervised by the ECB dropped to 5 percent last year, down from 6 percent in 2018, behind most of their Asian and U.S. The reason is not hard to understand. and Asian rivals. Regulators say consolidation in the banking sector would lower costs, improving efficiency and boost profits.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

NCR

OCTOBER 13, 2017

In today’s increasingly dynamic, multi-channel financial services industry, providers should always be looking for ways to break down barriers between the various methods consumers use to manage their money. Bank of America is one of the institutions that have embraced this particular innovation.

ATM 96

ATM Innovation Mobile America 96

PYMNTS

DECEMBER 18, 2018

Through gpi, SWIFT and its community have managed to radically innovate the very core of correspondent banking, in what has been the biggest innovation in SWIFT’s 40 year history,” said SWIFT Chief Marketing Officer Luc Meurant in a press release providing the business update.

Customer Experience 139

Customer Experience Innovation Payments Community 139

FICO

AUGUST 1, 2018

Luckily, Decision Management (DM) technology has been invented and has come a long way since AC/DC released this epic anthem in 1975. With solutions like the FICO Decision Management Platform (DMP), the journey from novice to rockstar can be faster than a speed metal riff. Merchant Onboarding: The need for speed. FICO Decision Modeler.

Management 58

Management DC Examples Customer Experience 58

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

FEBRUARY 4, 2020

WorldRemit Chief Commercial Officer Tamer El-Emary said the partnership would focus on “innovation, customer experience and speed to market.” Chinese migrants sent home around $67 billion in remittances in 2018. Costs would go down, too, according to the press release.

Mobile 132

Mobile Customer Experience Operations Community 132

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. The solution is.

Security 182

Security Fraud ATM Cards 182

Insights on Business

OCTOBER 16, 2018

Monday, October 22, 2018. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Carmelle Cadet, IBM Blockchain Payments Business Development Manager. Craig Rector, IBM Offering Management, Commercial Payment Solutions. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 195

Tools Customer Experience Management Retail 195

Cisco

MARCH 26, 2021

The last year has brought change and innovation. Financial institutions are working diligently to capture the opportunity to deliver a better customer experience with greater convenience and operational efficiency. Join us for our engaging industry sessions across financial services and retail. The future of retail is here.

Customer Experience 71

Customer Experience Retail Operations Security 71

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. According to The Wall Street Journal , the U.S. In fact, a survey from Microsoft Store of 1,300 U.S.

Conference 40

Conference Innovation Lending Customer Experience 40

NCR

JULY 19, 2016

The promise of these digital transformation projects has been validated by management consulting firm, McKinsey. Further, the inflow of revenue from digital sales can reach more than 50 percent by 2018, according to their estimations. Businesses must focus on the customer experience to drive innovation.

Innovation 40

Innovation Customer Experience Retail National 40

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. — IBM FinTech (@IBMFinTech) May 22, 2018. ." Enter the platform.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

JULY 24, 2019

By the end of 2018, the RTP network reached a little more than half of U.S. According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. While commercial real-time payments became available in the U.S. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

MAY 29, 2019

million in China in 2018 — and it is only set to grow further. Music-related subscriptions are projected to account for a significant portion of that growth, with Chinese players like NetEase and TME jockeying to gain customers through upcoming features and subscription paywalls.

Apple 179

Apple America Retail Industry 179

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. Food Retail Innovation. For instance, commuters in 2018 spent some $62.3

Google 115

Google Mobile Retail Innovation 115

PYMNTS

MARCH 12, 2018

million — a 38-fold increase — according to a February 2018 report by The Insight Partners. The report noted that AI has many applications that could potentially benefit retailers beyond powering the customer experience across channels. In 2016, AI in the retail market totaled $712.6 Why such an astronomical increase?

Customer Experience 144

Customer Experience Retail Analytics Technology 144

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. ING put its change focus on engineering talent and creating multi-disciplinary teams that are self-sufficient from both the software development and delivery as well as a business and management standpoint.

Operations 150

Operations Survey Strategy Examples 150

FICO

JANUARY 24, 2019

FICO ® TONBELLER™ Siron™AML was named as a leader in the IDC MarketScape: Worldwide Anti–Money Laundering Solutions in Financial Services 2018 Vendor Assessment (doc # US40133316, September 2018). We found that in both the quality of the solutions and the customer experience, FICO TONBELLER is a leader.”.

Report 40

Report Customer Experience Analytics Compliance 40

PYMNTS

FEBRUARY 7, 2019

percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well. Niccol noted that the company opened the doors to 137 new restaurants in 2018 “with industry-leading returns.”

New York 139

New York System Company Innovation 139

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth.

New York City 51

New York City Management Innovation New York 51

FICO

JANUARY 10, 2019

Here are the top five posts from 2018. Debt purchasers and debt collection agencies are consolidating, innovating and in some places become the preferred location for financially vulnerable customers. For many, many customers, collections is their experience of a lender.). Read the full post.

Analytics 40

Analytics Strategy Regulation Payments 40

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

PYMNTS

AUGUST 20, 2018

” In its 2018 blockchain report, a survey of 1,000 executives educated on blockchain technology across the globe revealed significant doubt in blockchain’s potential. In a statement, FedEx Express Malaysia Managing Director S.C. Thirty-nine percent of executives told Deloitte that blockchain is “overhyped.”

blockchain 103

blockchain Survey cryptocurrency Technology 103