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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. The Future Is Digital.

Branding 441
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2016 IB Social Media Leaders

Independent Banker

Congratulations to the Top 2016 IB Social Media Leaders. The panel of judges include: Jessica Wallace, former digital strategy/marketing engagement, ICBA; Sarah Elbert, executive editor of Delta Sky magazine; Carly Ferry, senior digital strategist, MSP-C; and Patrick Dix, vice president of public relations at SHAZAM Inc.

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Walmart Finds Buyer For ModCloth

PYMNTS

After the acquisition, ModCloth will continue to operate out of its current operational set up, with Go Global Retail investing in its digital capabilities including artificial intelligence and predictive analytics. Walmart acquired the assets and operations of ModCloth in March 2017 for an undisclosed amount.

Retail 129
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Walmart’s Bonobos Cuts Staffers To Buoy Sagging Online Sales

PYMNTS

Walmart has a few eCommerce properties, like Jet.com, which it bought in 2016. Walmart has begun the process of letting go of some of those acquisitions, and earlier in the year it folded Jet.com into already existing operations. In 2017, the retail giant bought ModCloth and Moosejaw, and outdoor retail company.

Online 100
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Digitization Could Halt Corporate Banks’ Shrinking Profits, Analysts Say

PYMNTS

According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.

Boston 109
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CPOs’ Support For Innovation Surprises The Market

PYMNTS

The verdict: Surprisingly, procurement seems to be back on track for going digital. According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection.

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The Sorry State of Contact Center Technology

Gonzobanker

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite. Phone menus dead-end.