Fintech Labs Insights

APRIL 7, 2016

Engage customers and build relationships through Kore’s best-in-class user experience. Removes customer service gaps to drive loyalty and revenue. Delivers a competitive advantage via superior customer experience. Why it’s great: More technology doesn’t have to mean less interaction.

User Experience 12

User Experience Customer Experience Operations Fintech 12

Fintech Labs Insights

JANUARY 12, 2017

Not a stranger to banks’ needs, Moonraft Innovation Labs spent six years in partnership with financial institutions across the globe to help them deliver an enhanced customer experience. During this time the company realized how banks struggle to keep up with the pace of customer expectations in innovation.

Innovation 12

Innovation User Experience America Customer Experience 12

Fintech Labs Insights

JANUARY 19, 2016

Pre-defined customer dashboards. The utmost user experience standards. Why it’s great: ING Business ensures uninterrupted, seamless support for the company’s business processes while transmitting the standards of customer experience from individual e-banking to the B2B world.

UX 12

UX User Experience Customer Experience Mobile 12

Fintech Labs Insights

AUGUST 11, 2016

At FinovateSpring 2016 the company showcased Kore Bots , chatbots that deliver alerts, perform tasks, interact with customers, and generate reports. The bots offer an inexpensive way for a bank to interact with both employees and customers in a human-like way, making person-to-system interactions more conversational.

San Jose 12

San Jose Customer Experience System User Experience 12

Fintech Labs Insights

DECEMBER 14, 2016

Pictured (left to right): Uniken’s Robert Levine (VP, Business Development) and Bimal Gandhi (CEO) demonstrating REL-IDverify at FinovateFall 2016. I talked with Uniken CEO Bimal Gandhi during rehearsals at FinovateFall 2016, and followed up a few weeks later with some questions via email. His responses are below.

Security 12

Security Cyber Security New Jersey System 12

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. 09:47 am Finovate Fall 2016 Day 1 Recap. End of Day 1, check back later today for our video recap of Finovate Fall 2016! Also a pretty good customer experience. Perhaps there is a big bank in Canada that has embraced their technology.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect? initiative.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

FEBRUARY 22, 2017

For Fiserv, a focus on financial services innovation means a focus on the end-user experience. As a company that works primarily with other financial institutions to offer solutions for their own customers, both consumer and corporate, Fiserv has a wide reach in the FinServ space.

Innovation 129

Innovation Security Innovation Strategies Data 129

NCR

JULY 26, 2017

We live in an era defined by maximum mobility and service availability for consumers, where great strides in technological innovation have created an expectation for people to be able to access the things they want, when they want them. Consider the impact the likes of Amazon and Apple have had on the retail and music industries.

Mobile 81

Mobile ATM User Experience Meeting 81

CB Insights

JANUARY 8, 2019

This is more conceivable thanks to the proliferation of FHIR (Fast Healthcare Interoperability Resources) technology, which looks to increase interoperability among hospitals, physicians, and other relevant parties. Apple has the aggregate leverage of its entire user base to negotiate with — as of December 2016, there were 85.8M

Apple 78

Apple Data Industry Study 78

PYMNTS

JUNE 29, 2017

Mobile commerce — defined as the purchase of goods and services through mobile apps — represented 90 percent of the total app economy in 2016 and will represent 95 percent in 2021. Key to this transition will be enabling a convenient user experience while reducing risk of transactions by leveraging device, network and behavioral data.

Apple 150

Apple Mobile Innovation social media 150

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. ” Liferay Sr. Pictured: Henry Nakamura, Sr.

Data 12

Data Customer Experience User Experience System 12

CB Insights

MAY 15, 2019

Founded: 2016. DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. DBS Bank — DBS Asia X (DAX).

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. We hope you enjoy our take on the good, the bad and the bigly of 2016. . Volatile … surprising … crazy … big league or bigly?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? Instead we need to pay serious attention to how technology is changing strategy in our industry and develop gritty tactics to address this shift. We hope you enjoy our take on the good, the bad and the bigly of 2016. . Volatile … surprising … crazy … big league or bigly?

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication.

Security 12

Security Mobile Technology Virginia 12

CB Insights

APRIL 3, 2018

Below, we analyze how AI, machine learning, and computer vision-based technologies — including robots used for heavy lifting, navigation, and assembly tasks — are impacting all parts of the retail chain, from the manufacturing of goods all the way to their distribution. Series B in 2016 from investors including the venture arm of Rakuten.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78