2012 Branding Customer Experience Innovation 
PYMNTS
DECEMBER 6, 2017
In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.
PYMNTS
DECEMBER 7, 2017
When Panera Bread first rolled out its mobile order-ahead service in 2012, the idea was to attract consumers wary of waiting in lines for service. Louis, Missouri-based company partnered with Google to allow customers to place orders using simple phrases like, “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.”.
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PYMNTS
MARCH 7, 2018
Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.
PYMNTS
JUNE 3, 2016
We don’t want to see them negatively impacted by a fraud risk,” said Dax Dasilva, CEO of Lightspeed , a company providing cloud-based systems that integrate in-store and online sales into one omnichannel solution while helping companies embrace EMV and other payment innovations. The four recent payments revolutions.
CB Insights
JANUARY 6, 2019
But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.
CB Insights
DECEMBER 19, 2017
Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off.
PYMNTS
MARCH 5, 2018
might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. Banana Republic , by comparison, was up 1 percent year over year, while growth at its namesake Gap brand remained flat. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc.
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