article thumbnail

NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds

PYMNTS

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

UX 234
article thumbnail

Is UX The Key To Mobile Wallet Breakout?

PYMNTS

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase. Importance of nailing UX.

UX 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

FIs Most Underutilized Asset: Their Apps

PYMNTS

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150
article thumbnail

REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

PYMNTS surveyed more than 200 FI decision-makers to examine the specific innovation areas in which banks are focusing on, now, and in the years ahead. A significant share of FIs will turn their focus in a different direction, however, to user experience (UX) — how users interface with banking products and features.

article thumbnail

REPORT: What Sharing Economy Platforms Don’t Get About Digital ID

PYMNTS

How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? Among sharing platforms users we surveyed, 26.2 In the Who Are You? percent said they were asked to submit ID online, and 19.5 percent, respectively.

Report 182
article thumbnail

Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. Among 300 U.S. The digital product manager must live by the mantra, “God is in the details.”.

article thumbnail

Braintree: Behind The Contextual Commerce Buy

PYMNTS

The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. It’s UX 101,” Habibi said. “No Many Moving Parts.