The top trends in retail banking innovation
Chris Skinner
OCTOBER 4, 2017
I get lots of input from many sources, and one of the ones I like is the innovation survey of banking produced annually by EFMA with Accenture.
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Chris Skinner
OCTOBER 4, 2017
I get lots of input from many sources, and one of the ones I like is the innovation survey of banking produced annually by EFMA with Accenture.
PYMNTS
OCTOBER 11, 2019
Direct-to-consumer (DTC) brands are putting a new spin on athleisure wear , inspired by the CBD-based wellness trend. In restaurant technology, cloud kitchens have emerged as a new model driven by the rise of online ordering. 96 percent: Share of retail banks that plan to develop services focused on real-time payments by 2020.
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PYMNTS
AUGUST 23, 2019
For a glimpse at how innovation is playing out in the retail world, it always helps to take a look at recent developments in the world of quick-service restaurants, or QSRs. And things are getting much more mobile and digital – a trend that promises to play out in the new decade. For instance, Yum! Recipe for Success.
Independent Banker
OCTOBER 31, 2022
ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that. “A
PYMNTS
JUNE 12, 2019
The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. He added that “our customers buy our product because we offer advantages over the technologies mentioned here. Customer Journey.
PYMNTS
JUNE 24, 2019
Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. According to a new report , the retail chain, hoping to reduce checkout theft, is turning to cameras powered by AI, with deployments underway in some 1,000 stores.
Perficient
FEBRUARY 2, 2023
Here are some of the biggest payment trends we’re forecasting for the new year. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder. In 2023, we expect to see this response exaggerated and heightened. million this year and 94.4
PYMNTS
FEBRUARY 11, 2019
Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. About the same share — or 60.9
PYMNTS
AUGUST 27, 2019
When it comes to retail innovation — changes that promise to influence commerce not only this year, but in the 2020s — cameras could have a significant role. Some of the latest developments provide evidence to support that trend. That’s not the only way innovation with cameras can help retailers. Data Blocks.
Chris Skinner
JANUARY 25, 2017
OK, OK, OK, I promise to stop posting predictions and trends and blah, blah, blah, but this one has an interesting provenance and history. Last year, one of my most read blog entries was this one: The top ten trends in banking innovation (February 2016).
PYMNTS
NOVEMBER 19, 2019
In retail, the Flat Tummy Instagram brand was able to make an effective algorithm that could accurately predict the effect an influencer would have on pushing its line of teas. Wrench is serving as a mobile source of mechanics – and saving consumers a trip to the auto repair shop.
PYMNTS
AUGUST 28, 2019
So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. Gen Z Trends. As well, the brick-and-mortar retail shopping experience is still important to Gen Z.
PYMNTS
MARCH 20, 2019
For instance, why are there significant, revenue-draining gaps between what merchants think about payments innovation and what they actually do? Koopman and Karen Webster recently engaged in a discussion about how those gaps apply to a very specific but lucrative part of the retail landscape: the health and beauty product space.
PYMNTS
JANUARY 27, 2020
Retail keeps embracing numerous new technologies, and biometrics is not only one of them, but an area of recent growth and development, including via some of the biggest names in commerce. Take Amazon, which continues to expand its brick-and-mortar retail footprint, and the technology underlying those stores.
PYMNTS
SEPTEMBER 19, 2019
Apparel used to be mostly a brick-and-mortar retail experience, but that has changed drastically over the last few years – and has been one of the main innovations when it comes to commerce related to the clothes we wear. But at this point, it is also mostly table stakes in the race to bring apparel retail online.
PYMNTS
OCTOBER 5, 2020
The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.
Bobsguide
JUNE 3, 2022
Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?
PYMNTS
DECEMBER 9, 2020
When Home Depot announced last month its plans to acquire HD Supply Holdings , it wasn’t just a sign of expansion for the home improvement retailer. It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market. The Outsourced FinTech Opportunity.
PYMNTS
DECEMBER 24, 2020
When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. It produced several payment trends, which can be found in the How We Shop report. At the end of the day, I feel really good about the opportunities for retail,” Sadove said. “I
PYMNTS
JANUARY 21, 2020
Don’t look now, but virtual reality and augmented reality are starting to make bigger gains in the retail world. These are still early days but trends are coming together — and expectations are rising, thanks not only the evolution of AR and VR technology, but the coming deployments of 5G mobile network ecosystems.
PYMNTS
OCTOBER 14, 2019
If so, you’ve been at the site of one of the hottest areas of retail innovation. Starbucks, whose use of mobile commerce technology is the source of envy and imitation in the quick-service restaurant (QSR) and even wider retail world, is also involved in this trend. Been on a fast food drive-thru lately?
PYMNTS
SEPTEMBER 25, 2019
Can a person’s ear serve as one of the next frontiers of retail innovation? News has recently emerged that a computer scientist has developed what Geek.com called a “novel way of unlocking your phone,” which, in turn, could one day find its way into retail uses as a new form of biometric authentication. China Example.
PYMNTS
AUGUST 13, 2019
Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79 Amazon Effort.
Bank Innovation
JUNE 1, 2018
Innovation for the sake of problem-solving (rather than for its own sake) is the way U.S. Bank’s Dominic Venturo approaches his role of chief innovation officer. The bank has a comprehensive outlook on investing and researching emerging technology trends through its innovation team, Venturo said.
PYMNTS
JANUARY 6, 2020
When it comes to retail innovation, you can usually count on consumers’ constant need for clothes to help drive new trends. At the start of the 2010s, retail merchandising was, at base, a lot of guesswork. AI is not the only area of apparel retail innovation. Better Smells.
PYMNTS
JANUARY 7, 2020
The longstanding practice of selling automobiles is getting a change — reflecting larger trends in commerce. The online marketplace company wants to eventually be able to use AI technology on descriptions, where a user could give basic details and the AI would flesh out the description. for both iOS and Android. New Financing.
Chris Skinner
MARCH 23, 2017
I’ve been working closely with BKM, the Turkish retail payments clearing company, for a few years now. They manage the Fintech Istanbul program, and are the powerhouse behind many of the innovations we’ve seen in Turkey from mobile wallets to contactless payments. Could you please tell us a bit about banking sector in Turkey?
PYMNTS
JANUARY 18, 2021
Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.
Perficient
JULY 11, 2022
Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.
PYMNTS
MARCH 21, 2019
There is a gap between what merchants say they want to do toward innovation and what they actually do — and from that gap come insights into retail and payments. percent: Portion of top financial innovators who observe market trends first. million: Amount businesses are projected to lose by 2021 due to weak digital IDs.
PYMNTS
NOVEMBER 7, 2019
Retail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. Some brands like McDonald’s are turning to voice recognition technology to keep orders moving. Some brands like McDonald’s are turning to voice recognition technology to keep orders moving. Role of Cameras.
PYMNTS
JUNE 21, 2019
Retailers, too, have higher education on their minds. It has long been a significant presence in the lives of many college students, and that trend is sure to grow even more in the coming months and years. Mobile Innovation. Another hot retail trend that is also being honed on campuses is subscription retail.
PYMNTS
MAY 23, 2019
When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).
PYMNTS
SEPTEMBER 13, 2019
Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. The retailer noted that all seasonal hires will have a minimum hourly starting wage of $13 an hour. Target is also offering an array of benefits to the seasonal workers, which all hourly team members receive.
PYMNTS
AUGUST 6, 2019
What to do with retail malls? That is among the latest trends as retail reinvents itself, and technology and other trends force new uses for old commerce spaces. Malls are not exactly the hotspots of coolness and retail activity they once were. retailers so far this year than in all of 2018.
PYMNTS
AUGUST 14, 2019
Youngsters tend to get all the credit when it comes to being a force that drives retail innovation, and that’s fair enough. New PYMNTS research about mobile commerce and how mobile technology informs the in-store purchasing experience provides fresh evidence for that view. Gig Trends. That’s not all. Subscription Push.
PYMNTS
SEPTEMBER 11, 2019
Virtual reality could have more retailers reach more consumers in the coming few years — in large part by upping the consumer experience. Already, trends are emerging that promise to play out with greater steam in the 2020s. clothing retailer Topshop, which used it to take shoppers on a waterslide through central London.”.
PYMNTS
APRIL 9, 2019
Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth. stores with the innovation.
PYMNTS
SEPTEMBER 13, 2019
Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The company said in an announcement that the arrangement is another bold step in advancing employee- as well as customer-facing innovations while bolstering the technological capabilities of the chain. Other Moves.
PYMNTS
JULY 23, 2019
Slowly but steadily, healthcare is becoming more mobile about payments, and that trend – a very long time in coming – appears to have picked up steam in recent months. PYMNTS, of course, has documented these recent shifts – and the trends fueling them – through its own original research. 5G Healthcare Innovation. As the U.S.
PYMNTS
OCTOBER 21, 2020
One recent study found that 29 percent of customers would stop shopping with retailers that they felt offered inadequate public health or safety measures, for example. Merchants are used to keeping up with shifting trends and adjusting their products and marketing to engage consumers chasing after new items and experiences.
PYMNTS
JUNE 17, 2019
Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.
PYMNTS
MAY 19, 2020
Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. Other common uses included making phone calls, managing schedules and running a person’s smart home technology. into digital channels.
PYMNTS
MARCH 17, 2020
Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. The Challenges Of Multi-Channel Payment Innovation. For many firms, with legacy infrastructure that has been in place for decades, scale becomes difficult.
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