Bank Innovation

OCTOBER 31, 2019

Digital financial services from lending to asset management are expected to generate at least $38 billion of annual revenue across Southeast Asia by 2025, more than tripling from $11 billion in 2019, according to a new study by Bain & Co., Online lending will comprise about half that total for […].

Study 186

Study Lending Google Online 186

Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

Bank Innovation

NOVEMBER 25, 2019

Roady, who has been on MoneyLion’s board of directors since 2016, was previously a founding partner at GAIN Capital and president of its global retail brokerage business. She told Bank Innovation that her […].

Innovation 293

Innovation Capital Retail Operations 293

Bank Innovation

MARCH 4, 2020

Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

Seattle 273

Seattle Innovation Examples Retail 273

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

Marketing 293

Marketing US Retail Customer Experience 293

Bank Innovation

AUGUST 20, 2019

Oregon Community Credit Union (OCCU) has launched phase one of its digital platform, a move meant to “set the foundation” for the credit union’s new focus toward automation, Chris Whittaker, vice president of consumer lending, told sister publication Auto Finance News on Monday.

Oregon 150

Oregon Community Lending Digital Banking 150

Bank Innovation

MARCH 4, 2020

SEATTLE — Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

Seattle 195

Seattle Innovation Examples Retail 195

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

Marketing 195

Marketing US Retail Customer Experience 195

BankInovation

JULY 23, 2020

Banks should be paying attention as Amazon continues to experiment in payments, insurance, cash deposits and lending, according to CB Insights’ “Everything You Need to Know About What Amazon Is Doing in Financial Services” report. One can see the beginnings of what the Bank of Amazon could look like — a variety of key financial […].

Lending 75

Lending Report Payments Customer Experience 75

BankInovation

JUNE 12, 2020

Point-of-sale (POS) lending continues to make headlines. ChargeAfter, a POS lending startup, announced this week it is looking to expand its partnership with the Japanese banking giant MUFG.

Lending 64

Lending Innovation Customer Experience Innovation Strategies 64

Bank Innovation

APRIL 10, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

Fintech 369

Fintech Customer Experience Innovation Strategies Video 369

Bank Innovation

APRIL 13, 2020

One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients. As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers.

Fintech 364

Fintech Customer Experience Innovation Strategies Strategy 364

Bank Innovation

MARCH 12, 2020

Fintech startups looking to upend how Americans do their banking are facing their first major test as interest rates fall and fearful consumers seek safety at traditional banks. Square Inc. and Stripe Inc., mobile payments companies founded after the 2008 financial crisis, and digital banks including Chime Inc.

Digital Banking 359

Digital Banking Payments Fintech Mobile 359

Bank Innovation

JANUARY 15, 2020

The biggest U.S. card companies just moved a step closer to gaining access to China’s $27 trillion payments market. China said it won’t take longer than 90 days to consider applications from providers of electronic-payments services such as Mastercard, Visa and American Express Co.,

Marketing 347

Marketing Cards Payments Company 347

Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

Banking 2020 341

Banking 2020 Cards Payments Company 341

Bank Innovation

DECEMBER 24, 2019

Financial technology startups will enter the next decade with a little more street cred than the last time around. Nearly 60 upstarts focusing on financial services — from Stripe Inc. to Chime Inc. to Plaid Inc. — have garnered valuations of more than $1 billion in recent years, according to CB Insights.

Financial Technology 332

Financial Technology Technology Innovation Strategies Apple 332

Bank Innovation

MARCH 13, 2020

As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.? WaFd, formerly Washington Federal Bank, is offering interest-free lines of credit of up to $200,000 to small businesses as a result of the pandemic.

Seattle 307

Seattle Washington Omaha Customer Experience 307

Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

America 293

America Tools Data Payments 293

Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

Digital Banking 293

Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

APRIL 1, 2020

As financial institutions transition employees to working remotely during the coronavirus pandemic, cybersecurity threats have made them more vulnerable, according to information and cybersecurity experts.

Data 218

Data Innovation Strategies Groups Security 218

Bank Innovation

FEBRUARY 24, 2020

A “Shark Tank”-style pitch competition has been launched at Citizens Bank, allowing employees to compete for internal innovation fund dollars with ideas focused on the next generation of products and services. RJ Sherman, vice president of innovation at Citizens, did not specify the level […].

Innovation 284

Innovation Innovation Strategies Strategy Lending 284

Bank Innovation

APRIL 16, 2020

EST, Bank Innovation will host a Zoom meeting for subscribers titled “Regulators’ and Financial Institutions’ Pandemic Responses: What Do We Know, What Can We Know, and When Can We Know It?” On Tuesday at 12 p.m.

Meeting 273

Meeting Regulation Innovation Fintech 273

Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

Data 259

Data Strategy Innovation Customer Experience 259

Bank Innovation

APRIL 6, 2020

JPMorgan Chase has executed almost 150,000 concurrent virtual sessions in the past few weeks which, according to CEO Jamie Dimon, is nearly five times the usual number of such sessions as before the COVID-19 crisis. “We

Tools 259

Tools Operations Technology Customer Experience 259

Bank Innovation

MARCH 27, 2020

While financial services companies large and small scramble to cope with the economic fallout of the coronavirus pandemic, there may be a silver lining to the gloom, according to Delos Advisors.

America 259

America Management Company Innovation Strategies 259

Bank Innovation

FEBRUARY 25, 2020

Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1 billion, the companies announced this week.

Software 259

Software Data Company Customer Experience 259

Bank Innovation

FEBRUARY 16, 2020

The modernization of core banking tools and loyalty point redemption mechanisms are key priorities for banking technology provider FIS. In a fourth-quarter earnings call last week, the Jacksonville, Fla.-based

Jacksonville 259

Jacksonville Tools Technology Report 259

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

Conference 243

Conference Innovation Industry Customer Experience 243

Bank Innovation

FEBRUARY 23, 2020

The impact of Visa’s Plaid acquisition for $5.3 billion continues to fuel speculation about the future of data aggregator Yodlee, which Envestnet acquired in 2015 for $590 million. At issue is whether Envestnet is exploring options for Yodlee, including a possible sale.

Data 243

Data Report Innovation Strategies Strategy 243

Bank Innovation

JANUARY 6, 2020

Jack Henry, the banking technology provider that specializes in community and regional banks, is expecting banks to increase their human-digital approaches in 2020.

Community 243

Community Regional Technology Company 243

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

Innovation 243

Innovation Company Customer Experience Innovation Strategies 243

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

Innovation 221

Innovation Seattle Fraud Technology 221

Bank Innovation

JANUARY 9, 2020

In a revealing Meetup fireside chat yesterday evening, Alex Sion and Rachel Moore shared details on the inner workings of Citi’s internal innovation operation, known as D10X. Look no further than Citigroup to catch a glimpse of the future of bank product development.

Innovation 221

Innovation Operations Innovation Strategies Capital 221

Bank Innovation

DECEMBER 9, 2019

Corporate card and financial product startup Brex is best known as an enabling platform for businesses, with a focus on startups. The three-year-old company, which is reportedly valued at $2.6 billion, initially spread the word about its offerings through word-of-mouth referrals. But that’s quickly changing.

Branding 221

Branding Cards Report Company 221