BankInovation
OCTOBER 6, 2022
Financial institutions are implementing biometric solutions that can add layers of security, reduce fraud and provide a better understanding of client experience, however banks must integrate these solutions carefully, keeping compliance front and center and staying aware of fraud since the technology isn’t foolproof — not yet at least.
PYMNTS
OCTOBER 23, 2017
Oh, and security, too – but not at the expense of that frictionless user experience. Although some customers ( millennials : cough, cough) may value convenience above all else, that youthful sense of fiscal invincibility does not extend to their elders, who place a higher premium on transaction security. What do consumers want?
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PYMNTS
NOVEMBER 17, 2020
percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?
PYMNTS
OCTOBER 30, 2018
A consumer’s sense of security and trust can be a funny, even unpredictable thing, especially when it comes to payments, banking and commerce. Good UX vs. Security. That said, Oosthuizen noted, those younger developments often tend to focus on “good UX and the consumer experience — in terms of what works.
PYMNTS
JULY 31, 2019
According to PYM NTS’ research, 57 percent of all FIs will focus on this area over the next three years, making it the highest item on an agenda that also includes user experience, consumer engagement, and fraud and security. percent of bottom performers will invest in UX.
PYMNTS
MARCH 24, 2020
So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.
PYMNTS
AUGUST 7, 2019
Unfortunately, many sharing economy platforms’ verification and authentication processes are poorly equipped to combat the growing risk of fraud. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In fact, 71.5 In the Who Are You?
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