Passport, the technology business for city transit systems, raises $43 million


Passport, company that’s managing much of the technical aspects of how people pay to use public transportation resources in cities like London, Miami and Los Angeles, has just raised $43 million.

FinTech and the world of investment banking

Chris Skinner

Some people talk about FinTech disruption and how payments and banking is being attacked and unbundled by start-ups, but we often look at banking too simplistically.

Transforming customer engagement with cognitive virtual agents

Insights on Business

The average consumer interacts with customer service 65 times in a year. That adds up to more than 270 billion service calls made on an annual basis. Multiply that by an average cost of about $1.00 a call, and you’ve got very big problem for global businesses.

Why bank branches—and human contact—are not going away any time soon


For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives.

Giving Back Has ROI, Too

Credit Union Geek

Originally published on CUInsight.com Does your credit union give back? That’s a silly question. But does your community support program intricately tie in with member engagement? A friend of mine used to work for the local chapter of the American Heart Association.

Internet of Things: Why Banking and Payments Professionals Should Care

Celent Banking

There is little doubt that Internet of Things (IoT) is transforming many industries, from manufacturing to insurance. Celent's Insurance practice has been at the forefront of IoT research since 2014 and has published many insightful reports.

Blockchain VC Fund Gets First Investors For New Ethereum-based ICO

Bank Innovation

The world’s first venture capital fund raised with digital coin offering has gained its first round of investors, including executives from Bloq and Civic.

More Trending

Why savvy investors should focus on Kazakhstan (and other frontier markets)


If I told you that you could travel back in time, to the end of the nineteenth century, and invest in a country that was recently war-torn, and in great transition, would you do it?

2017: The Year Of Digital Disruption For Payments


A lot can happen in a year. What makes one stand out from another? How shall 2017 go down in the history books? Search Google for “2017: the year of…” and it becomes clear that many have seen this as a year of “death” and “disaster.”

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The crazy world of crypto currencies and ICOs

Chris Skinner

I’m boarding a flight yesterday and murfing (mobile surfing). Flicking between Facebook apps, twitter, bank account, BBC news and more. Suddenly I spot a new ICO – Initial Coin Offering – for a new bank.

12 reasons why banks don’t innovate

Chris Skinner

I just got back from the ICEEfest in Bucharest, Romania. It’s a fantastic expo organised by Dragos Stanca and his team, and was very enjoyable even with the master of ceremonies, Jeff Leach, taking the mickey out of me.

The Top 1000 banks in the world

Chris Skinner

I’ve written a column for The Banker magazine for the last 15 years and, during that time, have collected their special July edition each year. Every July The Banker publishes their analysis of the Top 1000 banks in the world.

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Blazing a path for blockchain in banking

Insights on Business

According to a report from Santander, blockchain technology is poised to save banks $20 billion dollars a year in infrastructure costs by 2022.

Bank boards: embrace the beauty of open, API-enabled digital payments


There’s a story about a man who took great pride in his perfect lawn. He was traumatized one morning when he awoke to find it ruined by a large crop of dandelions. He tried every method he knew to get. Read more. Everyday Bank Featured digital payments APIs PSD2 open banking

Why Net Neutrality Matters To Credit Unions

Credit Union Geek

You may have read something online about Net Neutrality. Or, your techie friend insisted you submit a comment to the FCC about it. “The fate of the Internet rests on our speaking out!”, ”, or something along those lines.

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NEW REPORT: As Business Priorities Shift, APIs Go White-Hot


Are the stars aligning for companies to make API investment a top priority? The April B2B API Tracker™ looks at how companies engaged in cross-border trade are turning to API solutions to reduce the friction that some players encounter when engaged in cross-border trade.

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2017 Innovators to Watch: 44 Executives Shaping the Future of Banking

Bank Innovation

2017 was a tumultuous year, but despite some stops and starts, innovation in finance is only gaining more momentum.

Open banking APIs are open for business

Insights on Business

See how open banking APIs are transforming financial services (and businesses, too!). What is “open banking”? I wasn’t particularly inspired by the Wikipedia definition , so I’ll give you mine.

How banks can attain new competitive differentiators and customer value in payments processes

Insights on Business

Today, the pace of change in the payments industry seems to accelerate exponentially, as customers increasingly demand instant, contextualised, and in some instances “zero-touch” payments (think “Uber”).

NEW REPORT: How X-Border Receivables Save Rhinos


By some accounts, the value of cross-border B2B payments could reach $3.68 trillion by 2025. With so much potential revenue at stake, there’s little wonder why merchants around the globe want to take their operations to the international stage.

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Hollywood’s Newest Special Effect, Digital Banking?


From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction.

FinTech Startup Helps Millennials Plan For (And Afford) Their Future Family


Kids these days. Millennials are using FinTech to pay back their college loans, cover healthcare expenses, and now, through FinTech startup Future Family , to get pregnant. More and more women are waiting until their 30s to have children.

Why bankers only see horses and technologists are creating cars

Chris Skinner

I was at a large bank’s wealth management conference recently, where the CEO was being quizzed about various areas including a lot about technology and FinTech.

Cybersecurity Falls Short In September


Since Sept. 7, the media has been abuzz over the security breach at credit scoring company Equifax and the vast number of consequences the incident set in motion, from the resignation of the company’s CEO to lawsuits filed by state Attorneys General across the U.S.

The evolving world of eCommerce payments


Since the first eCommerce transaction in 1994, eCommerce has grown rapidly, impacting the way we shop today and leading to the formation of a whole new industry of eCommerce businesses and support services. Global eCommerce reached $1.9 trn in 2016, and is poised to grow at ~19% CAGR up to 2020¹.

NEW REPORT: B2B Banking’s Tech-Driven Future


With hundreds of billions of dollars changing hands each year, B2B banking and payments is a big, big deal. According to industry research, the B2B payments industry moves roughly $550 billion each year, making up roughly half of the $1.2 trillion global payments market. .

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Who owns the customers’ data?

Chris Skinner

Following on from the discussions about identity on Monday, it gets interesting to think about the customers’ data and who owns it, especially in light of the Payment Services Directive 2, PSD2 for short, which comes into force at the start of next year.

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Banks Need to Increase Focus on APIs if They Want to Match Fintechs, Verizon Says

Bank Innovation

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Not Down For The Count, Cash Still Counts For Plenty


Cash is dead? Keep a lid on the casket talk. In the latest webinar series, PYMNTS’ Karen Webster jumped into the findings of the Global Cash Index, gaining a sense of the story behind the numbers in the United States and the Americas in general.

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The growing interest in digital banks

Insights on Business

Not so many years ago, “Bankers’ Hours” was a pejorative term meaning any job with a short work day. Today, bankers’ hours are much more customer oriented. With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking.

InsurTech’s big ticket items: machine learning on the blockchain

Chris Skinner

I don’t usually tell people that I’m a qualified expert in insurance as it’s not relevant, but I’m mentioning it today as I just presented at a private insurance event. There are lots of interesting nuances in insurance.

Lego bank is here, but it’s not built with Lego

Chris Skinner

A short time ago, I hosted an interesting group for the Nordic Finance Innovation meetings. The meeting gathered several of the leading-edge Banking-as-a-Service (BaaS) companies that have launched in the last few years including Bud, Clearbank, Leveris, Saxo Bank and Solaris.

NEW REPORT: Cowboy Chicken Ropes In Millennials With Mobile Order-Ahead


The mobile revolution has hit the dining industry, and from local haunts to multinational chains, restaurants are looking to offer increasingly mobile customers new ways to pick up a quick meal.

Five FinTech Themes from 2017

Chris Skinner

Following on from talking around the big ten tech themes last Friday, I thought I would follow up with five FinTech themes for right now. This came out of a keynote speech I gave at Celero’s 9th annual technology conference in Canada last week.

The Top FinTech Trends of 2017 … were they?

Chris Skinner

The other forecasting I made at start of year concerned the big FinTech trends of 2017. Again, I thought it might be of interest to revisit them.

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This way to predictive mortgages: Three digital tools banks can use in the battle to acquire customers


Steve Jobs once said, “Your customers dream of a happier and better life. Don’t move products. Instead, enrich lives.” Considering the degree to which Apple’s products are ingrained in people’s day-to-day lives, they’ve stuck well to Jobs’ guidance.

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Is 2017 the year of digital business reinvention in financial services?

Insights on Business