2016

Banks are not technology companies (yet)

Chris Skinner

I’ve been illustrating my frustration with incumbent banks for some time, saying that they lack technology leadership. Almost a third of my new book talks about the biggest challenge for banks to respond to Fintech, Big Data, Cloud, Blockchain and all those other issues is to have leadership. Digital transformation is not a project run … Grid Numbers

10 Ways Banking Will Be Different in 2020

Bank Innovation

An obvious statement: The banking world is changing. However, it does give rise to less obvious questions: Just how fast is it changing, and in what ways? For instance, what will the banking world look like in five years? Will there be chatbots in every smartphone and every app? Will Read More. Innovations Mobile Online Social Media Technology Wearables BlockChain Mobile banking online banking state of banking survey wearables

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5 mobile-payment trends to watch in 2017

Mobile Payments Today

Scott Blum, the vice president of Total Merchant Services, gives his take on what he expects from mobile payments in the new year

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Seeing What’s Next Through The Chaotic Present

PYMNTS

“It’s better to be a dog in a peaceful time, than to be a human in a chaotic period,” is the literal translation of what has been proffered over the years as English translation of the Chinese saying “May you live in interesting times.”. That, of course depends on who you ask. I recently asked Paul Galant, CEO of Verifone.

Course 216

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

A Matter of Responsibility

Finer Points

A hallmark of community banking is accountability. Community bankers are held accountable to their customers because they live and work in the same neighborhoods. As locally based institutions with a stake in the prosperity of their communities, community bankers simply can’t afford to take advantage of their customers. So Wells Fargo’s failure to take responsibility […]. Advocacy Community Banks Leadership Regulation Regulatory Relief Too Big to Fail Washington

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Four banking business models for the digital age

Chris Skinner

I spotted a lengthy, but very insightful post, on LinkedIn the other day by Ben Robinson, Chief Strategy and Marketing Officer for Temenos. I don’t usually highlight such pieces, but felt this worth replicating here, and Ben kindly agreed. Enjoy … Four banking business models for the digital age Digitization of the banking industry is … The post Four banking business models for the digital age appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Opinion

If you want to convince the bank to change, read this blog

Chris Skinner

I was thinking about not sharing this info but hey, as you are good enough to read my blog … here’s the bottom-line on digital disruption (ed: oh no, Chris said the D-word!). There’s a slide that’s been doing the circuit for a while. It comes from Visual Capitalist, and charts the change in the world’s … The post If you want to convince the bank to change, read this blog appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Opinion Technology

Where is the bank’s digital vision?

Chris Skinner

It’s intriguing to find more and more banks creating digital heads. I meet them regularly, I’m the digital head of retail banking; I’m the digital head of retail business banking; I’m the digital head of the investment bank; I’m the digital head of our transaction banking business; I’m the digital head of our commercial bank; … The post Where is the bank’s digital vision? appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Opinion Technology

What is a bank?

Chris Skinner

I was at a conference the other day when the presenter showed this quote from the Wall Street Journal: The question is so simple it seems silly: What is a bank? Of course you know the answer. A bank pools savings and then allocates that capital. Simple, right? But that’s just the start. In 2016 a … The post What is a bank? appeared first on Chris Skinner's blog. Digital Bank Fintech Grid Uncategorized

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

APIs is all about trains, ships and standards

Chris Skinner

We had a meeting of the Financial Services Club in Oslo last night, talking about the Payment Services Directive 2 (PSD2) and Open APIs (Application Program Interfaces). It was a fun meeting and covered the in’s and out’s of closed versus open APIs, the implications of allowing Trusted Third Parties (TTPs) access to the bank’s … The post APIs is all about trains, ships and standards appeared first on Chris Skinner's blog. Grid History Payments Regulation Technology ValueWeb

R3 in bumpy waters

Chris Skinner

An interesting week as R3 goes through restructuring. Santander and Goldman Sachs leave and the Monetary Authority of Singapore, a regulator, join. Interesting. Since R3 arrived on the scene in 2014, it has been a train of technology. The consortium started on September 15, 2015 with 9 financial companies: Barclays, BBVA, Commonwealth Bank of Australia, … The post R3 in bumpy waters appeared first on Chris Skinner's blog. Blockchain Grid

More Banks Working on APIs in 2016, But Bureaucracy Remains a Problem

Bank Innovation

APIs (application programming interfaces) are fast becoming integral to the banking world, but corporate culture has not yet caught up with the technology, according to data from a survey conducted by the Open Bank Project together with Bank Innovation. In 2015, 62% of survey respondents indicated corporate culture and bureaucracy Read More. Compliance Mobile Technology APIs Open Bank Project

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5 trends shaping mobile payments worldwide in 2016

Mobile Payments Today

Michelle Evans, the digital consumer manager for Euromonitor International, shares some findings from the company's latest global research

Trends 299

The Importance of PCI Compliance and Data Ownership When Issuing Payment Cards

This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

Viber UK Users Can Send Money Thanks To Western Union

PYMNTS

Western Union, the global payment services company, announced Wednesday (Dec. 7) it is enhancing its relationship with Viber, the mobile messaging app that counts 745 million unique users around the globe. In a press release , Western Union said it is enhancing its existing relationship with Viber by enabling Viber users in the U.K. to send money domestically and internationally to more than 200 countries and territories via the Viber app.

Wouldn’t it be simpler just to launch a new bank?

Chris Skinner

One of the commonest questions I’m asked is whether the bank should just launch another bank, rather than trying to be digital and convert the existing bank. The idea is that the new bank will have no legacy, no constraints, can develop from a clean sheet of paper and be bank’s very own challenger bank. … The post Wouldn’t it be simpler just to launch a new bank? appeared first on Chris Skinner's blog. Digital Bank Fintech Grid

Think “bank relationship hub,” not contact center

Accenture

“We cannot direct the wind, but we can adjust the sails.” This proverb sums up the challenges facing traditional banks in the digital economy. As digitally native customers change their expectations of what their bank should provide, banks need to. Read more. Everyday Bank Featured Banking customer experience banking contact center banking relationship center

A world turned on its head

Chris Skinner

Back to London after almost a week in Vegas. Amazed I’m still writing. In fact, amazed to be alive as Vegas is one helluva weird old town. As I’m leaving, I’m struck by an observation that has occurred to me before, but hit me big time this week. Europe is boring. America is dull. The … The post A world turned on its head appeared first on Chris Skinner's blog. Grid Opinion

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Bankers should not be retailers [Wells Fargo]

Chris Skinner

5,300 Wells Fargo employees have been caught faking customer account openings in order to hit their sales targets. That sounds pretty disgusting doesn’t it, but it’s nothing new. In fact, we here in old America or, as some call it, Britain, have been living with this for half a decade. During the 2000s, leading up … The post Bankers should not be retailers [Wells Fargo] appeared first on Chris Skinner's blog. Grid Opinion Regulation Uncategorized

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Reboot the bank’s boardroom NOW!

Chris Skinner

Bye bye banking job for life Many of the banking folk I meet have been with the bank as man and boy, woman and girl. It’s a job for life. Funnily enough, I’ve never known one of those jobs. I guess it’s because I work in tech, and many of the tech firms I’ve worked … The post Reboot the bank’s boardroom NOW! appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Innovation Numbers Opinion Technology Uncategorized ValueWeb

Welcome to Little Britain (and its hard Brexit)

Chris Skinner

In my travels over the past months, whether it’s Asia, America or around Europe, everyone asks me what I think about the Brexit vote. What’s going to happen? What does it mean? So I’m not going to write lots about Brexit, but every now and again it’s worth picking up the tone, especially as the … The post Welcome to Little Britain (and its hard Brexit) appeared first on Chris Skinner's blog. Brexit Grid

InsurTech: changing the world of risk

Chris Skinner

I haven’t blogged about InsurTech much, as this is a banking blog, but having started life in the insurance industry I guess it’s time to shine a light on this corner of the financial world. My first hearing about InsurTech, or InsTech if you prefer, was in a US conference a couple of years ago … The post InsurTech: changing the world of risk appeared first on Chris Skinner's blog. Case Studies Fintech Grid Innovation ValueWeb

Make Payment Optimization a Part of Your Core Payment Strategy

Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

Forget GAFA, the real threat is FATBAG

Chris Skinner

I’ve blogged a few times about GAFA – Google, Apple, Facebook, Amazon – as the worrisome Gang of Four. Sure, we can worry about them, but the thing is to stop worrying and do something. Australian banks decide to stop Apple by taking them to court; British banks would rather partner with all of them; … The post Forget GAFA, the real threat is FATBAG appeared first on Chris Skinner's blog. Case Studies Fintech Future Grid Innovation Payments

Lantern Credit Partners with Plaid for Realtime Credit Monitoring

Bank Innovation

There are quite a few startups that market themselves as companies increasing financial literacy and safeguarding customers’ financial health, but there aren’t many of them that keep watch on a user’s credit score in realtime. And even fewer will allow users to take action directly from the app to improve that score. Lantern Read More. Mobile Startups Technology Goldman Sachs Lantern Credit Money 2020 Plaid

Why mobile social media money transfers are going to be huge

Mobile Payments Today

FIs and payment processors have a major opportunity to collaborate with FinTech pioneers such as Moneymailme to serve the growing market for mobile social media money transfers

How To ‘Moneyball’ Restaurants

PYMNTS

National treasure Kim Kardashian has taught us all a series of invaluable lessons over the years: how to break the internet, that there is no such thing as too much eyeliner and that, if you are on the phone with Taylor Swift, the smart money is on hitting the record button.

How To 204

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

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