Thu.Mar 18, 2021

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Strategize Commerce Plays for Winning Revenue Goals

Perficient

Adobe Summit 2021 is fast approaching and promises to offer numerous sessions on products across the Adobe Experience Cloud suite. Perficient is excited to present this year with MonkeySports on its Magento 1 (M1) to Magento 2 (M2) migration process during the session Upgrading to Higher eCommerce Sales and Efficiency. Magento Commerce is a scalable platform built to deliver personalized commerce experiences across every channel, from content management to visual merchandising to cart and checko

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Customer Service Done Right Makes All the Difference

Jack Henry

It was a windy Saturday when I received my market (aka, patio) umbrella. I knew when I ordered it, there could be a struggle because I’m the only one who can assemble it. You see, market umbrellas are very large and this one was no exception. But I needed it to block out the persistent (against the rules) Airbnb stranger stares from the next-door neighbor’s house.

Marketing 148
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3 Tips for Effectively Cross-Selling Insurance at Your Financial Institution

SWBC's LenderHub

It is a well-known fact that it is more cost effective to market to your existing account holders than to go after new ones. In fact, according to OutboundEngine , “The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.”.

Marketing 148
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Transit fare projects enable more commerce as cities open up

Payments Source

The rise in contactless payment options will not only encourage consumers to return to offices and stores, but also enable them to change their payment habits. ]].

Payments 148
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Intelligent automation will soon disrupt mortgage lending

BankInovation

The combination of robot process automation (RPA) and artificial intelligence (AI) is intelligent automation, and it is about to disrupt the mortgage space. Already, bots are entering into the mortgage lending process at various points, said Ari Gross, CEO of the AI-based mortgage automation vendor SoftWorks AI, at last week’s HousingWire webinar, “Reimaging mortgage processing […].

Lending 98

More Trending

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GM Financial to add voice integration to Nanci chatbot

BankInovation

GM Financial, the captive lender for General Motors, is giving its artificial intelligence-powered chatbot, Nanci, a voice. The captive recently began a program with technology provider Genesys to implement the lender’s call center as a service platform, GM Financial Executive Vice President and Chief Experience Officer Bob Beatty said at the Auto Finance Innovation Summit yesterday.

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Powell says central bank digital currency must coexist with cash

Payments Source

Potential central bank digital currencies would need to be integrated into existing payment systems alongside cash and other forms of money, Federal Reserve Chair Jerome Powell said. ]].

System 123
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CFPB files lawsuit against student debt relief company, along with its owner and manager

CFPB Monitor

In its third lawsuit filed under the leadership of Acting Director Uejio, the CFPB, earlier this week, sued Student Loan Pro (SLP), a student loan debt relief company, its owner, and its manager, for alleged violations of the Telemarketing Sales Rule (TSR) and the Consumer Financial Protection Act. The CFPB’s complaint , which was filed in a California federal district court, also names FNZA Marketing, LLC (FNZ) as a relief defendant. .

Company 78
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Square's Tidal deal brings disruptive fintech to the creator economy

Payments Source

The deal can potentially boost payments on both sides, but also open new avenues such as merchandising and related content, says Kunai's Tarun Bhasin. ]].

Fintech 104
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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Third Circuit rejects debtor’s claim that collection letter stating she could call law firm “to eliminate further collection action” violated FDCPA

CFPB Monitor

The U.S. Court of Appeals for the Third Circuit has rejected a debtor’s claims that a collection letter she received from a law firm violated the Fair Debt Collection Practices Act because the letter stated “[i]f you wish to eliminate further collection action, please contact us at [this toll-free number].” As a result, it affirmed the district court’s grant of summary judgment in favor of the law firm.

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Challenger bank rolls out first FICO-free credit card

American Banker

TomoCredit relies strictly on cash-flow data to gauge the creditworthiness of immigrants and young consumers, who often have too little financial history for traditional scoring models. ]].

Cards 92
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Third Circuit holds ECOA does not preempt NJ’s doctrine of necessaries and affirms dismissal of FDCPA claims

CFPB Monitor

The U.S. Court of Appeals for the Third Circuit has held that the Equal Credit Opportunity Act does not preempt New Jersey’s common-law doctrine of necessaries whereby a spouse is jointly liable for necessary expenses incurred by the other spouse. As a result, the plaintiff could not rely on preemption as the basis for her claim that the defendant law firm violated the Fair Debt Collection Practices Act by attempting to collect a debt from her that she did not owe for her deceased husband’s med

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Challenger bank rolls out first FICO-free credit card

Payments Source

TomoCredit relies strictly on cash-flow data to gauge the creditworthiness of immigrants and young consumers, who often have too little financial history for traditional scoring models. ]].

Cards 69
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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Group of junior bankers at Goldman Sachs claim 'inhumane' work conditions

TheGuardian

First-year US analysts complete internal survey, describing ‘sleep deprivation’ and workplace ‘abuse’ Junior bankers at Goldman Sachs say they are facing “inhumane” conditions at the investment bank, including 100-hour work weeks and “abuse” from colleagues which has severely affected their mental health. The responses from the poll participants – 13 investment banking analysts in the US – have shed light on the gruelling demands on first-year analysts, a cohort that features some of the brighte

Groups 77
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HSBC rolls out internal chatbot to help speed inquiries

BankInovation

HSBC last week deployed an internal chatbot powered by Google Cloud that can process any document and answer employee policy queries. Called the Operational Risk and Resilience Application, or?ORRA, the bot deployed by the $2.7 trillion HSBC is powered by Google Cloud’s artificial intelligence (AI), technology. ORRA?uses conversational AI,?via?Google’s?

Google 69
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NCUA readies $369M payout tied to corporate credit union failures

American Banker

About 2,000 credit unions will receive a disbursement in connection with the failure of three corporates during the financial crisis, but the agency indicated nearly $2 billion in additional payments could be coming. ]].

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This week’s podcast: A look at the new wave of Telephone Consumer Protection Act cases alleging do-not-call claims

CFPB Monitor

After examining why TCPA cases alleging autodialer claims have fallen into disfavor with plaintiffs’ attorneys, we discuss the increasing volume of TCPA cases involving do-not-call (DNC) claims. Topics include how the DNC registries operate, coverage of the TCPA DNC prohibitions, elements of a DNC claim, exceptions and defenses, penalties and other available relief, and arguments available to defendants for defeating DNC class actions.

Groups 60
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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Credit unions need a new mortgage servicing model

American Banker

As the refi boom continues, many lenders will need to find the right balance of staffing and technology to meet members’ needs. ]].

Meeting 83
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Risk Model Management: 8 Factors for Reassessing ECL

FICO

The ongoing impact of the pandemic and relentless economic turmoil of the past year continue to challenge expected credit loss models (ECLs). All businesses are obliged to re-evaluate key assumptions underpinning their existing impairment analysis and ensure they continue to incorporate data into IFRS 9 models in a rational, reliable, reasonable manner that meets the expectations of ever-vigilant regulators.

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Pawtucket Credit Union finds new leadership close to home

American Banker

The Rhode Island institution's next CEO has led lending operations at nearby Navigant Credit Union since 2017. ]].

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The ATM Evolves: 7 Reasons for Deploying ITMs

ATM Marketplace

Is it time to invest in an Interactive Teller Machine - ITM?

ATM 63
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Top 10 Benefits of Automating Loan Modifications for Commercial Lenders

Get ready for the wave of $1.2 trillion in commercial debt maturing in the next 24 months with GoDocs' ModDocs® platform. Traditional loan modifications are slow, expensive, and prone to errors, which put lenders at risk. But with ModDocs®, you can enjoy an innovative solution that eliminates attorney fees, allows on-the-fly loan modifications, and ensures compliance.

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Bipartisan group reintroduces landmark pot banking bill

American Banker

The legislation easily passed the House in 2019 but was never considered in the Senate. Observers see a more promising path forward this time. ]].

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Lugh announces the creation of French digital asset pegged to the Euro

The Paypers

The Lugh Company has announced the creation of the first French digital asset pegged to the Euro.

Company 56
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8 takeaways from NCUA's 4Q state-level data

American Banker

A new report from the regulator shows slower growth in membership and lending, as well as a decline in the number of credit unions reporting profits. ]].

Data 53
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Interstellar and Velo Labs to integrate their teams

The Paypers

US-based blockchain financial protocol provider Velo Labs and online payment platform provider Interstellar have announced the integration of their two teams, with the support of their partner organisations, Stellar Development Foundation and Lightnet Group.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.