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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

financial institution executives surveyed for What’s Going On In Banking 2022 , 19% of community banks and 10% of credit unions had not launched a digital transformation strategy prior to this year, and another 15% had no plans to do so. What Does a Digital Product Manager Do? Among 300 U.S.

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Chipotle Personalizes Loyalty Program, Digital Ordering Experience

PYMNTS

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

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Digitization Could Halt Corporate Banks’ Shrinking Profits, Analysts Say

PYMNTS

The Boston Consulting Group (BCG) has released a new report that suggests corporate bankers may be able to halt shrinking profits through digital transformation. According to the BCG’s “Corporate Banking Executive Survey,” “front-to-back digital transformations” are essential to halt this shrinkage.

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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

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CPOs’ Support For Innovation Surprises The Market

PYMNTS

Deloitte’s latest research on procurement technology trends is out. The verdict: Surprisingly, procurement seems to be back on track for going digital. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

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End-to-end digitization – the key to outstanding customer experience?

NCR

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The research offered some encouraging findings for the future, with 80 percent of CEOs set to increase investment in digital transformation.

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The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1.

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