Accenture

JULY 20, 2017

Our change leaders have a well-defined and well-communicated digital strategy, a clear and compelling vision of the changes that are needed, and greater leadership commitment to making those changes happen. More broadly, change leaders tell us that they have gotten comfortable with the need for rapid, non-stop transformation.

Survey 154

Survey Strategy Digital Strategies Leadership 154

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. Top News . operations. Curing the $2.4T

Millennials 101

Millennials Colorado Google Leadership 101

NCR

MAY 4, 2018

In a KPMG survey of bank chief executives in the US, 59 percent of respondents said they are not leveraging digital technologies to connect to their customers as effectively as possible. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Filene

FEBRUARY 13, 2018

Just like credit union’s face every few years with their own sites, the filene.org site was starting to show its age as technology was changing around us. We hope it may help streamline your digital strategies as you continue to evolve your own technologies. That sense of clarity felt really good!

Digital Strategies 28

Digital Strategies Strategy US Online 28

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I have a lot to learn! I’d like to hear from you.

Innovation 58

Innovation DC FDIC Strategy 58

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

CB Insights

MAY 10, 2018

The total number of MBAs granted in the US rose from about 4,000 a year in the 1940s to more than 170,000 a year now. The strategy industry is worth $250B, and the value of strategy is obvious to every company, from the smallest startup to the biggest Fortune 500. Today, nearly 200,000 students graduate with MBAs every year.

Strategy 78

Strategy Management Analytics Tools 78