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NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds

PYMNTS

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

UX 234
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How to go beyond the mobile app during the transition to digital banking

ATM Marketplace

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

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Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX

The Financial Brand

With new technologies, you must minimize consumer confusion by designing systems around those who are the least tech-savvy. The post Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX appeared first on The Financial Brand.

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Big Tech’s Big Shadow Over FIs

PYMNTS

Consumers cooped up at home by the pandemic have, in many cases, reoriented their entire lives around digital — and in some cases even learned to love the new ways of doing things far more than they liked the old ones.

UX 165
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The Rise Of ‘Intelligent Engagement’ In Corporate Banking

PYMNTS

As for an overarching theme toward what might be termed “intelligent engagement in banking,” DeLuca told Webster that “we call it a transition from systems of record to systems of engagement.”. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

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Shoring Up FIs ‘Deteriorating Advantage’ Over Big Tech

PYMNTS

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — Trust in Digital Banking. “It’s

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Temenos to Acquire Kony: So What?

Gonzobanker

This deal looks good for Temenos, Kony and the banking industry clients of both firms. The digital banking market continues a long burn—this time like the smoke of a Texas summer barbecue. Geneva-based Temenos’ announced the acquisition of Austin, Texas-based digital application provider Kony in a deal totaling $580 million.