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11 Commandments of Digital Banking: The Customer Journey

FICO

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking.

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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

Financial institutions can help combat these “bank branch deserts” by investing in more customizable mobile banking platforms that include easy-to-reach customer support representatives and AI-powered chatbots that are sophisticated and multilingual. Education and advocacy.

Community 275
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USAA UX fail – non-clickable links

BankNXT

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40
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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models. Read the full customer development post 4.

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Chime, Challenger Banks And The Challenges Of (Lofty) Valuations

PYMNTS

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

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Chime, Challenger Banks And The Challenges Of (Lofty) Valuations

PYMNTS

That’s especially true when looking at Chime’s model, which, though underpinned by some significant tailwinds wrought by the pandemic, rests on debit and prepaid cards, and on user interfaces … and, for would-be investors anticipating an IPO, an implied bet that challenger banks will dislodge incumbents. billion, as CNBC reported.

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Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One

Fintech Labs Insights

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17