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How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience

PYMNTS

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

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Perficient Names Five Area Vice Presidents, Expands Executive Leadership Team

Perficient

“We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Jason Hudnall brings more than 20 years of experience in sales, marketing, operations, consulting, and IT leadership. I’m proud to lead this team of talented technology professionals.

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Kroger Expands Home Chef Meal Kit Offerings To New Stores

PYMNTS

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

Ohio 116
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Express Inc. Net Sales Drop 53 Pct Amid Pandemic

PYMNTS

The company debuted a bolstered buy online, pick up in store ( BOPIS ) customer experience in some locations, with plans to expand that capability to the complete store base by the close of Q3.

Columbus 130
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Kroger, Microsoft Partner For Connected Commerce Pilot

PYMNTS

Kroger’s technology team will develop a smart technology system that is powered by Microsoft Azure and connected by IoT sensors to create a futuristic shopping experience. The pilot will happen in stores located in Monroe, Ohio and Redmond, Washington, near both companies’ headquarters.

Ohio 148
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Grocers’ In-Store Innovations For Boosting Consumer Spend

PYMNTS

At the time, the retailer said the 50th metro area for grocery delivery was in Akron, Ohio and that more locations were on the way. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger. The grocer is testing connected devices with the help of Microsoft at two stores, one in Ohio and one in Washington.

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PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

In addition to our store growth, we continue to take steps to further enhance the customer experience. PetSmart locations can be found in Alabama, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Hampshire, New Mexico, New York, Ohio, South Carolina, Tennessee and Texas.