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How Hot Head Burritos Is Addressing COVID-19 By Reassessing Customer Experience

PYMNTS

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

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Grocers’ In-Store Innovations For Boosting Consumer Spend

PYMNTS

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). At the time, the retailer said the 50th metro area for grocery delivery was in Akron, Ohio and that more locations were on the way. households at the end of its fiscal year.

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Perficient Names Five Area Vice Presidents, Expands Executive Leadership Team

Perficient

“We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. I am incredibly proud to work with such an amazing team of people who bring innovative and impactful solutions to market for our clients.” ” Mary-Beth Ostasz, AVP of U.S.

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Kroger Expands Home Chef Meal Kit Offerings To New Stores

PYMNTS

“Kroger continues to redefine the customer experience and provide new ways to shop for, prep and cook meals through exciting brick-and-mortar and digital experiences,” Robert Clark , Kroger’s senior vice president of merchandising, said in a press release.

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Kroger, Microsoft Partner For Connected Commerce Pilot

PYMNTS

Kroger’s technology team will develop a smart technology system that is powered by Microsoft Azure and connected by IoT sensors to create a futuristic shopping experience. The pilot will happen in stores located in Monroe, Ohio and Redmond, Washington, near both companies’ headquarters.

Ohio 148
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PetSmart Continues Brick-And-Mortar Expansion With More Store Openings

PYMNTS

In addition to our store growth, we continue to take steps to further enhance the customer experience. This quarter, for example, we launched The Groomery by PetSmart, our innovative new store concept focusing exclusively on pet grooming services.”. New store openings in Canada can be found in Ontario and Saskatchewan.

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Mystore-E And An AI Assistant For Physical Retail

PYMNTS

“This wisdom gives sales personnel up-to-the-minute merchandising insights, which have the ability to boost store performance and deliver a more engaging and relevant customer experience,” he noted. Mystore-E recently secured $2.2

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