PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. This investment will allow us to expand the platform and provide even better service, increase our product innovation and our fabulous team globally.”.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. The report, released Tuesday (Nov. 2020 Innovation Sparks.

Innovation 102

Innovation Report social media Data 102

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

Bank Innovation

DECEMBER 10, 2019

Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. consumers may be hesitant to adopt mobile payments, small businesses are more open to it. A recent J.D. The findings from the research firm’s 2019 U.S.

Retail 259

Retail Mobile Study Report 259

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. True Food Kitchen , in one case, has created its menu around recipes that Dr. Andrew Weil inspired with anti-inflammatory ingredients and is mulling raising new private capital, Bloomberg reported.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JANUARY 22, 2019

According to the PYMNTS Enterprise Grocery Report , almost $20,000 of the $56,697 per year of the average spending of households in the United States corresponds with food or similar products. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. households at the end of its fiscal year.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

NOVEMBER 6, 2019

Kroger ’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. Grocery Innovation .

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

AUGUST 20, 2019

With an expansion of a retail partnership between The Kroger Co. Also, Walgreens’ branded beauty and health products will be sold in 17 Kroger grocery stores, Supermarket News reported. ” The report comes as news surfaced in December of last year that The Kroger Co.

Retail 113

Retail Tennessee Customer Experience Branding 113

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. Many retailers use beacons now, but they’re almost always hidden,” that report said.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

OCTOBER 18, 2019

WHSmith has revealed it will acquire Marshall Retail Group (MRG) in an effort to boost its presence in U.S. 1, according to the report. ” Roger Goddu, another partner at Brentwood, added that “MRG has developed a unique collection of retail solutions to an impressive range of partners. .”

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

Retail 138

Retail Payments Metro Software 138

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Read our blog on our new Retail Banking 3.0 by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

FEBRUARY 6, 2020

With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. Pizza Hut U.S., Pizza Hut U.S.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

OCTOBER 8, 2020

Sixty percent of those that have offered mobile ordering capabilities report generating incremental sales , with pizza chains in particular saying that the average mobile order is 18 percent larger than the equivalent placed by phone.

Innovation 141

Innovation Fraud Mobile Security 141

PYMNTS

MARCH 2, 2020

Some salespeople also reportedly pulled people’s credit reports without consent or issued cards that weren’t requested. Visa’s Former Innovation Chief, Jim McCarthy, To Begin Position As President At i2c. Today, Visa’s former global innovation chief, Jim McCarthy, will assume the role of president of i2c. It’s official.

Report 130

Report Payments Study Cards 130

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. In April, Domino’s Pizza announced that Domino’s Hotspots would allow customers to receive deliveries in spaces such as parks, sports fields or beaches. Only a few – or 3.3

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MARCH 13, 2019

Luxury department store retailers are combining digital shopping technology with dining experiences in their latest locations as part of their overall innovation plans. Neiman Marcus is gearing up to open what it describes as a “multi-level retail experience” at a new development in Manhattan. Hudson Yards.

Retail 129

Retail Branding Chicago Strategy 129

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. According to the May Unattended Retail Tracker , cash is still a very popular bill payment method in the U.S. Approximately 8.4

Innovation 145

Innovation Mobile Company Payments 145

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? IoT and AI set to rise in prominence. million in 2016 to US$38.8 billion by 2025.

Industry 75

Industry Retail Innovation Payments 75

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

OCTOBER 11, 2019

Brick-and-mortar retailers are creating next-generation stores that incorporate interactive features into their designs with the help of technology. The mPOS, as well as the Vbook mobile selling app from The Vitamin Shoppe, will let the health enthusiast associates have easy access to customer and product information.

Retail 101

Retail New Jersey Groups Innovation 101

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

PYMNTS

MARCH 6, 2019

Amazon will shutter all 87 of its pop-up stores in the United states by the end of next month, according to a report in The Wall Street Journal. Amazon told landlords that the move wasn’t one meant to retreat from retail locations. We look forward to opening additional locations of both stores this year.”.

Retail 145

Retail United States Branding Customer Experience 145

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. With premium coffees, teas, mixology and the iconic Milanese Princi Bakery, it serves as a Starbucks brand amplifier and a platform for future innovation.”

Retail 161

Retail New York San Francisco Chicago 161

Bank Innovation

AUGUST 16, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Lindsay Davis, senior intelligence analyst at CB Insights, about several findings in her second quarter fintech funding report. Welcome to the latest episode of our weekly wrap video series, for the week ending August 16, 2019.

Report 150

Report Fintech Video Innovation 150

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience?

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

FEBRUARY 25, 2020

Anthropologie , for its part, is renowned for its creativity and innovation in experiential marketing, while Macy’s is focusing on experiential stores as part of its comeback plan for the year. 19 percent: Growth rate of “experience-driven” brands, per one recent report.

Retail 130

Retail Millennials Tools Innovation 130

PYMNTS

JANUARY 15, 2019

The team at my Mystore-E believes they can solve that problem, with an AI tool called Tore-E that is specifically designed for retail environments. Our goal is to create a personalized shopping experience that benefits retail stores, while also catering to the customers’ wants, needs and style preferences.”.

Retail 124

Retail Ohio Tools Data 124

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

MARCH 29, 2019

You’ve probably gotten the memo already, but in case you missed the message, here you go: Mere retail is boring. Mere retail is not enough. What works today – or, at least, what is supposed to work – are commerce and payments experiences. Incubator Aims. Take the Walmart example.

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

MARCH 9, 2017

For years, the retail industry has added more and more locations to help feed the hungry consumer, but the main issue now is whether this has backfired on retailers. One company speaking to this is clothing retailer Urban Outfitters. One company speaking to this is clothing retailer Urban Outfitters.

Retail 101

Retail United States Trends Customer Experience 101

PYMNTS

AUGUST 1, 2019

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. Menu Innovation. In April, the company introduced a new type of food innovation to its menu with the rollout of Dunkin’ bowls.

Innovation 122

Innovation New York City Branding National 122