BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. Produced by Bank Innovation and Royal Media, Build will take place Sept. 9 and 10 online.

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BankInovation

JUNE 8, 2020

Bank Innovation will host a virtual fireside chat titled “The future of relationship banking” on Thursday at 11:30 a.m. EST with Imran Khan, head of global digital experience at TD. The conversation, which will focus on TD’s digital tools to personalize customer experiences, will be available to Bank Innovation premium subscribers.

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Bank Innovation

OCTOBER 28, 2019

In a report about global data responsibility, the payments company outlined six guiding principles that companies can abide by when protecting their customers’ data. Mastercard’s principles include security and privacy, transparency and control, accountability, integrity, innovation, and social impact. […].

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Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

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BankInovation

JUNE 9, 2020

Vanessa Colella, Citibank’s chief innovation officer and head of Citi Ventures, will sit down for a fireside chat at Bank Innovation Build, which takes place from Sep. Now, more than ever, companies of all sizes need to make space for innovation and empower employees to ask questions, experiment and challenge […].

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Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest. With the win, Payitoff has been awarded an advertising package on Bank Innovation worth $10,000. Rodrigo Suarez, principal of INV Fintech, moderated the startup pitch competition. “We

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Bank Innovation

JANUARY 22, 2020

Chief Operating Officer Paul-Henri Ferrand told Bank Innovation that the company aims to add insurance, lending and treasury products. “We’re building our operating system around our real-time underwriting and our financial stack.

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Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

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Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

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Bank Innovation

JANUARY 10, 2020

In this episode, editors discuss the following news developments: Citi Ventures’ approach to product development through its internal innovation program D10X; CIT Bank’s bet on homeowners associations as a result of its acquisition of Mutual of […].

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Video Innovation Customer Experience Innovation Strategies 221

Bank Innovation

DECEMBER 12, 2019

Chief Financial Officer Michael Tannenbaum told Bank Innovation […]. On the heels of a $200 million debt capital raise confirmed this week, corporate card and financial product startup Brex plans to ramp up its product offerings for e-commerce entrepreneurs.

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Bank Innovation

JULY 8, 2019

Japanese mobile payments app Kyash is making a play for consumer wallets with a Venmo-style digital and physical debit card that handles merchant paym.

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Bank Innovation

DECEMBER 24, 2019

If 2019 was the year of the challenger bank, 2020 will be the year payments companies move closer to bank territory. Marqeta, the card issuing and processing startup supporting the capabilities of large companies like Kabbage and Square, sees 2020 as a big year for payments companies branching out into banking.

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Banking 2020 Cards Payments Company 341

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience.

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BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

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The Financial Brand

DECEMBER 2, 2018

The bank innovation trends for 2019 focus on the personalizing and digitizing product development and service delivery, improving the customer experience. The post 5 Innovation Trends That Will Define Banking in 2019 appeared first on The Financial Brand.

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Trends Innovation Customer Experience Branding 33

BankInovation

MAY 21, 2020

Banks have spent years trying to foster relationship banking through digital channels, and for Royal Bank of Canada, that means creating a malleable app that morphs, depending on which customers are using it. “We

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Bank Innovation

AUGUST 30, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How challenger banks based outside of the U.S. customers; PNC Bank’s approach to innovation through the launch of […]. are marketing to U.S.

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Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

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Bank Innovation

FEBRUARY 17, 2020

based payments startup, wants to simplify the tipping process through a method that’s as simple as using Venmo to pay a friend. Customers download an app to pay staff members, including housekeepers, bellhops, valets and […]. There may no longer be an excuse for stiffing hotel staff who ferry bags to guest rooms.

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Payments Customer Experience Innovation Strategies Strategy 243

Bank Innovation

NOVEMBER 14, 2019

Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.

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America Retail Payments Report 199

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

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Fintech Customer Experience Innovation Strategies Video 369

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Plaid made headlines this week with its new open banking platform, Plaid Exchange. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels.

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BankInovation

JUNE 12, 2020

Truist, meanwhile, sat down with Bank Innovation to discuss its co-development sessions with clients, which the bank uses to make improvements to its digital channels. Bank Innovation […]. ChargeAfter, a POS lending startup, announced this week it is looking to expand its partnership with the Japanese banking giant MUFG.

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Lending Innovation Customer Experience Innovation Strategies 64

BankInovation

JULY 10, 2020

Zelle is moving beyond peer-to-peer and pushing into business-to-consumer territory. Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo.

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Payments Management Customer Experience Innovation Strategies 92

Bank Innovation

FEBRUARY 26, 2020

The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.

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Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

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Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. retail ecosystem are showing results. The point-of-sale lender announced this week it has more U.S.

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Marketing US Retail Customer Experience 293

BankInovation

JULY 21, 2020

Top executives from Royal Bank of Canada and First National Bank of Omaha are slated to speak at the Bank Innovation Build digital event on Sept. Taking the virtual stage will be Rami Thabet, vice president of digital product at RBC, and Marc Butterfield, senior vice president of innovation and disruption at FNBO. They […].

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Omaha National Innovation Customer Experience 52

Bank Innovation

MARCH 26, 2020

While the proposal to distribute digital dollars was struck from the new $2.2 trillion stimulus bill designed to buoy the economy, the proposal alone could accelerate a more widespread adoption of a cryptocurrency. When Maxine Waters (D-Calif.),

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BankInovation

MAY 18, 2020

The coalition, Prairie Payments Joint Venture (PPJV), recently announced an agreement with IBM to modernize its payment structure. It’s not necessarily what the platform does or the payment type. A coalition of more than 75 Canadian credit unions wants to “future proof” its organizations through IBM.

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Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

Digital Banking 221

Digital Banking Branding Customer Experience Innovation Strategies 221

Bank Innovation

JANUARY 23, 2020

Invoicing and accounts payable company AvidXchange has raised $260 million in equity funding, which co-founder and CEO Michael Praeger said would help grow the company’s sales, marketing, product development and engineering teams.

Marketing 221

Marketing Company Customer Experience Innovation Strategies 221

BankInovation

JULY 31, 2020

Varo Money officially announced today it is shedding the “banking startup” title, as the company has finally received its banking charter after a three-year journey. Whether more fintechs will follow suit remains to be seen. “A

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Capital Fintech Payments Company 64

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. retail ecosystem are showing results. The point-of-sale lender announced this week it has more U.S.

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Marketing US Retail Customer Experience 195

Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

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Marketing Customer Experience Innovation Strategies Video 259

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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