Customer Experience Fraud Marketing White Paper 
FICO
DECEMBER 13, 2022
Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Biometric Security. FICO Admin.
FICO
NOVEMBER 21, 2022
First-Party Fraud Must Be Stopped Across the Customer Lifecycle. Financial institutions face first-party risks “inside the wire” - 14% of customers worldwide think it is normal to exaggerate income on a mortgage application. Another data point demonstrates how customers view the commission of similar types of fraud differently.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
FICO
DECEMBER 5, 2022
Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8
FICO
JULY 30, 2019
Before getting started, CSPs should determine who “own”’ and is accountable for subscription fraud. Is it the fraud team? Also, is there a clear and agreed fraud risk appetite that has exec sponsorship and is agreed by all stakeholders? In part, this is due to the ever-changing nature of fraud. Credit risk?
PYMNTS
MAY 27, 2016
We all know the term, understand its significance and have seen plenty of examples across the industry of how businesses are utilizing massive amounts of data (and the applied analytics needed to make sense of it all) as a competitive edge in the market. But what if the way companies are going about big data and analytics is all wrong?
FICO
AUGUST 1, 2018
The reduction of onboarding timelines from days to minutes is only the start of the benefits, those additional benefits including: Increased accuracy in detecting merchant fraud and default. Improved the customer experience, resulting in accelerated business growth. Reduced portfolio risk and lower costs.
FICO
JANUARY 8, 2021
For FICO, customer development means working with customers through all the stages of the lifecycle – from marketing to originations to customer management. Transforming the Customer Experience: Telecommunications. Here are our top 5 posts from 2020. #1. FICO Loan Origination Solution Awarded Best-In-Class.
Expert insights. Personalized for you.
52 
Let's personalize your content