Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

APRIL 2, 2021

The five federal agencies are: the Consumer Financial Protection Bureau (CFPB), the Federal Deposit Insurance Corporation (FDIC), the Federal Reserve Board (Fed), the National Credit Union Administration (NCUA) and the. Personalization of Customer Services. Office of the Comptroller of the Currency (OCC).

Regulation 309

Regulation Industry Risk Management Analysis 309

Abrigo

MARCH 2, 2023

To its credit, Southwest was investing in customer-facing technology. But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be.

Technology 195

Technology Lending Community Software 195

Gonzobanker

MARCH 22, 2023

Irvine Sprague, Former FDIC Director So Gonzo Bankers … how many of us have been hesitant lately to check our iPhone each morning to see what trouble may have hit the fan in the financial world during a few restless hours of slumber? “Bank confidence is a fragile reed, and a troubled bank is damaged by any rumors, true or not.”

social media 78

social media Capital Risk Management Strategy 78

CFPB Monitor

APRIL 1, 2021

In what could be an important step towards needed regulatory updating to accommodate the growing use of artificial intelligence (AI) by financial institutions, the CFPB, FDIC, OCC, Federal Reserve Board, and NCUA issued a request for information (RFI) regarding financial institutions’ use of AI, including machine learning (ML).

Risk Management 78

Risk Management Training Lending FDIC 78

Abrigo

MAY 5, 2022

Topics range from here-and-now issues, such as the latest mergers and acquisitions environment or competitive pressure from the Buy Now Pay Later industry to strategic topics related to handling member or customer data, recruiting, and banking cannabis.

Community 195

Community Lending Maine Resources 195