Customer Experience Exercises Marketing Operations 
South State Correspondent
JANUARY 30, 2024
Marketing and technology (IT) are two budgets that have taken the most significant hit. Bank IT Spending as a Percent of Operating Expenses Looking at IT bank spending against operating expenses provides bank executives with another benchmark view. As such, bank budgets have come under scrutiny. and 11.1%, with a median of 8.1%
South State Correspondent
MARCH 14, 2024
Strategy Is About Choices – Blockbuster If your strategic plan operates under the common theory “more but better,” then you likely have more strategic risk than you know. Increasing loans by 7%, providing a better customer experience or growing deposits is far from strategic. Your strategic planning process is flawed.
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South State Correspondent
MAY 2, 2022
Here is a fun exercise – Ask a bank product team, “How do you grow customers?” Some will not know the answer, and other bankers will talk about more marketing, more salespeople, more geography, better follow-up, or a more focused sales effort. Neither the product staff nor the marketing staff knows what they don’t know.
Perficient
MAY 21, 2021
In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Deepti Dhar’s Bright Paths Project: Welcome to Stock Market. Bright Paths Project: Welcome to Stock Market.
PYMNTS
OCTOBER 5, 2020
Americans are exercising through the pandemic. That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. And not all of the action is taking place in front of a screen, or even indoors.
Abrigo
APRIL 29, 2015
But valuation experts can market and sell their services as more than a one-off calculation by teaching business owners that the process of arriving at the fair value of the business (often their most important asset) can be as important as the value itself.
Gonzobanker
MAY 8, 2020
By putting more rigor into the management of this revenue line and integrating it with marketing/usage campaigns, customer experience improvements and front-line training, banks can get a continuous lift in payments that they will miss if they remain passive. Build transparency around I.T.
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