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How emerging tech can drive world-class banking customer experiences

Insights on Business

Companies should start fresh by defining the customer experience they want and then infrastructures and APIs should plug together to enable it. CEO and CMO leadership must believe in a new way to service the customer and have a conviction that the company must move forward. The right talent will transform your business.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. Would you like other articles like this in your inbox? NextGen Banker 10.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

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FICO Women Leaders: Sharing Our Insights and Success

FICO

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. We discussed the importance of the coaching approach of “leadership starts with self”. Join us there!

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Charles Potts: Challenging the status quo

Independent Banker

So, to help overcome this obstacle, leadership must continually find ways to empower employees across the bank to question the ways things are done and to offer ideas for ways to improve the customer experience and make the organization better. Pushing the envelope. Our job is to respond to the needs of our community bankers.

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Putting smart to work in financial services: IBM at Money20/20

Insights on Business

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Banking to the power of IBM: opportunity at SIBOS 2017

Insights on Business

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.