Customer Experience Digital Strategies Leadership Strategy 
Perficient
SEPTEMBER 10, 2020
But as planning cycles shorten and companies pivot to address the unexpected, the fundamentals of strategy formulation still apply. Good strategy is grounded in insight and vision. Lousy strategy is often rife with speculation, misguided assumptions and shortcuts. Issues that can make or break customer experience success.
Perficient
DECEMBER 10, 2020
The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Customers who are expecting to forever change their behaviors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Perficient
MARCH 10, 2021
podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Jim Hertzfeld is Principal and Chief Digital Strategist for Perficient. The Future Is Digital.
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.
PYMNTS
JUNE 1, 2017
Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers.
Perficient
MARCH 12, 2021
A digital transformation journey is effective for businesses because it is rooted in commerce and investing in commerce throughout a digital transformation will have a direct impact on your business and its future, starting with your go-to-market strategy. Your Go-To-Market Strategy is the North Star.
NCR
MAY 4, 2018
For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. As highlighted in the KPMG research, there are some big obstacles to universal digital transformation, so what should FIs do to overcome them?
Expert insights. Personalized for you.
405 
Let's personalize your content