PYMNTS

JUNE 27, 2017

With just a few touches on the mobile phone, people will be able to remit their money using their credit card account,” said Wookyung Chang, head of Hyundai Card’s digital strategy department. This will open the new era of personalized digital financial services in Korea.”. ”

Cards 100

Cards Mobile Digital Strategies Fintech 100

PYMNTS

NOVEMBER 21, 2017

This partnership is a great example of how a leading bank and a FinTech company can work together to improve their customers’ experiences.”. With this investment, we will expand our commercial teams across the USA, Canada, Australia and Europe, whilst growing our head office, commercial and technology functions in Ireland.

Security 108

Security Digital Strategies Customer Experience Payments 108

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality.

America 100

America Digital Banking Strategy Fintech 100

Gonzobanker

MARCH 24, 2021

Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. Seeing Digital Transformation Strategy from Both Sides. It involves trial and error.

Customer Experience 130

Customer Experience Strategy Community ATM 130

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? Worse, smelling blood in the water, venture capitalist are pouring record amounts of investment into the next generation of fintechs and insurtechs. by Jim Neumann.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

DECEMBER 30, 2020

The ongoing pandemic has forced credit unions to pivot toward digital processes as members and businesses alike tackle more of their banking-related activities remotely. Addressing Digital Adoption Challenges. Credit unions have experienced some growing pains during their digital transitions, however.

Trends 137

Trends Innovation Study Technology 137

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

Insights on Business

MARCH 6, 2019

Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2] Digitally reinventing themselves, financial services firms are leveraging AI to achieve superior customer experiences, create new revenue streams and lower costs.

Customer Experience 195

Customer Experience System Management Digital Strategies 195

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 115

Technology Resources Fraud Strategy 115

NCR

APRIL 16, 2018

With tech evolution shaping customer expectations, regulatory changes creating new compliance demands and industry competition increasing all the time, banks need to get their strategy planning and execution right in order to succeed. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Key people: Sean Belka, Head of Fidelity Labs; Katie Chase, Head of Strategy, Fidelity Center for Applied Technology. Get the entire 43-page PDF. Founded: 1999 and 2005.

Innovation 78

Innovation blockchain Technology Groups 78

Independent Banker

NOVEMBER 25, 2015

“We had just begun to really start talking about the digital space then,” he recalls. Later, with digital banking and payments options flowering afield, his bosses decided he was being stretched too thin between deposit operations and digital strategy.

Innovation 70

Innovation Community Bank social media Community 70

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. CVS — Digital Innovation Lab. Ikea — SPACE10.

Innovation 77

Innovation Retail Branding Technology 77

Fintech Labs Insights

DECEMBER 5, 2016

Platforms make difficult things easy, such as applying customer segmentation strategies to digital security. More than ever, companies need to be inclusive of all of their customers and provide convenient authentication across all digital channels. Finovate: Who are your primary customers?

Security 12

Security Mobile Technology Virginia 12