Remove Customer Experience Remove Digital Banking Remove Leadership Remove Tools
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3 Ways Financial Institutions Can Step Up for Underserved Communities

Perficient

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Building trust is not limited to overarching company leadership.

Community 275
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NCR: Financial Institutions Will Need To Continue Innovating

PYMNTS

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

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Neobank Revolut Applies For UK Financial Services License 

PYMNTS

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” He will be tasked with developing the board and leadership team.

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Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. 2: Talent Shortage. Innovation Leader. Enterprise Resource Manager.

Resources 146
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Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Digital banking uptime, the speed and accuracy of moving money, and the ability to talk to informed bankers are vital right now.

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2021 GonzoBanker Awards

Gonzobanker

After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. The Bank That Gets Fintech. Goes to Larry Mazza and the crew at MVB Bank in West Virginia.

Fintech 147
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Cybersecurity Insurance, AI and Chatbots

FICO

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. Here’s my take.