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Creating a Customer-Centric, Digital Financial Institution

Abrigo

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

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Top News In Payments: Wells Fargo Appoints COO; Visa Names New Partners To Help FinTechs

PYMNTS

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. operations. Wells Fargo has tapped former Santander head executive Scott Powell to be its new chief operating officer. He will also serve on the bank’s operating committee.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

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How J.Crew Is Dipping Into Amazon’s Waters

PYMNTS

Elevating the Customer Experience. In its fourth-quarter earnings conference call in June, a Nike executive made a brief mention of the tie-up: “Our partnership is progressing well,” Nike Chairman, President and CEO Mark Parker said, per a transcript. To kick off its relationship with Amazon, Nike launched a pilot last summer.

Branding 101
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Macy’s Bolsters Omnichannel Tech, Taps Into Subscriptions

PYMNTS

Macy ‘s CEO Jeff Gennette said in the company’s second-quarter earnings conference call that as it communicated in its first-quarter call, “we walked into the second quarter with elevated spring inventory.” The collaborations allowed Macy’s to offer unique products and experiences to shoppers.

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QSRs Battle For US Sales With Online Delivery And Payments

PYMNTS

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Burger King’s $9.3

Online 101
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6 Digital Transformation Trends Highlighted at FICO World 2022

FICO

Organizations across the globe now have a timely opportunity to drive ahead with digital transformation initiatives, get to grips with emerging digital trends, reinvent themselves by bringing together the best of human and artificial intelligence to create and deliver superb customer experience and significant value for their clients.

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