PYMNTS

MARCH 29, 2019

To take a phrase from the journalist’s handbook: Trust, but verify. However, they do not have the bandwidth, or maybe even the desire, to hire and maintain a compliance department in-house, nor do they relish the idea of keeping gigabytes of sensitive information on their servers. To be exact, verify digitally.

Handbook 171

Handbook Compliance Online Data 171

CFPB Monitor

JULY 5, 2022

The OCC’s 2010 handbook does not account for new statistical analyses and methods for analyzing potential redlining since it was issued and therefore lacks specificity on how examiners should build on OCC economists’ statistical analyses and conclusions when conducting a redlining review.

Lending 78

Lending Report Policies Handbook 78

CFPB Monitor

JUNE 26, 2020

Department of Agriculture (USDA). The CFPB advises that it is “open to including stakeholder-developed verification standards among this list of” specified documents.

Handbook 78

Handbook Examples Meeting Analysis 78

PYMNTS

JANUARY 4, 2017

In their recent whitepaper , “Travel Policy Communication: Understanding Disconnects and Increasing Compliance,” the companies introduce an important point about corporate travel policy: “Perception is more important than reality.”.

Management 109

Management Policies Handbook Survey 109

Abrigo

OCTOBER 21, 2016

Missing, stale or improperly executed documents can, as the OCC Comptroller’s Handbook on Loan Portfolio Management states, “exacerbate problem loans and seriously hamper work-out efforts.” Here again, an automated, centralized system that allows for the creation of ticklers and exception reporting is invaluable.

Software 150

Software Lending Handbook Management 150

CFPB Monitor

DECEMBER 17, 2015

The CFPB also announced that it sent warning letters to 17 schools regarding their compliance with the CARD Act requirement to publicly disclose their credit card marketing agreements. It also includes a handbook to guide administrators in soliciting and evaluating proposals and in monitoring vendor performance.

Cards 60

Cards Report Handbook Marketing 60

FICO

JANUARY 9, 2023

They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. Source: fca.org. Structure of Consumer Duty.

Technology 52

Technology Compliance Strategy Regulation 52

Long Lasting Ideas

AUGUST 7, 2014

Form a Committee – Social media is not just a marketing communications tool, and the policy needs to address several areas that should include representation from marketing, compliance, human resources and upper management. Select and Prioritize – The specifics in your policy will align with your institution’s culture and values.

social media 69

social media Policies How To Handbook 69

FICO

JUNE 2, 2020

Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. Upon querying for updates of the investigation, I realized that the lack of forthcoming information (and the lack of refund) suggested who the carrier’s number one suspect was: me! Lesson 4: Make Things Right with the Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

CB Insights

JANUARY 4, 2018

Compliance Officers. Startups are using AI to automate various steps of the recruitment and on-boarding process, from resume parsing, sentiment analysis in interviews, and using chatbots for monitoring compliance. COMPLIANCE OFFICERS. The cost of regulatory compliance, currently estimated to be around $80 billion globally.

Software 75

Software Compliance Training Google 75

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Link our authentication, non-monetary and high-risk transactional decisioning to guard against application and takeover fraud. Be aware that internal fraud and employee abuse may also be on the rise during these times.

Fraud 52

Fraud Management Handbook Cards 52

Social Assurance

JULY 1, 2014

Marketing doesn’t have time, compliance doesn’t have time, who has time to manage this? Like all other parts of your employee handbook it is important to spell out what they can talk about social media and what they can’t. Data doesn’t lie. The biggest problem for financial institutions is simply showing up.

social media 22

social media Handbook Community Tools 22