Compliance, Customer Experience and Handbook

4 Ways to Create a Better Customer Experience in Fraud

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 4: Make Things Right with the Customer.

Customer Experience

Customer Experience Fraud Handbook Management

Top 5 Fraud Manager Considerations During COVID-19

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. The customer experience impact of declines at this time. How an increased amount of point-of-sale (POS) based transactions compared with the customer’s normal could look out of pattern.

Fraud

Fraud Management Handbook Cards

Community Banking Brief

4 Ways to Create a Better Customer Experience in Fraud

Top 5 Fraud Manager Considerations During COVID-19

Webinars

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