Long Lasting Ideas

AUGUST 7, 2014

Form a Committee – Social media is not just a marketing communications tool, and the policy needs to address several areas that should include representation from marketing, compliance, human resources and upper management. Select and Prioritize – The specifics in your policy will align with your institution’s culture and values.

social media 69

social media Policies How To Handbook 69

FICO

JUNE 2, 2020

Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. Upon querying for updates of the investigation, I realized that the lack of forthcoming information (and the lack of refund) suggested who the carrier’s number one suspect was: me! Lesson 4: Make Things Right with the Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Link our authentication, non-monetary and high-risk transactional decisioning to guard against application and takeover fraud. Be aware that internal fraud and employee abuse may also be on the rise during these times.

Fraud 52

Fraud Management Handbook Cards 52

CFPB Monitor

DECEMBER 14, 2020

To qualify for the safe harbor, which is a conclusive presumption of compliance with the ability to repay rule, the APR could not exceed the APOR for a comparable transaction by (1) 1.5 or more percentage points, as applicable, the loan is eligible for a rebuttable presumption of compliance instead of a safe harbor. 1 and II.A.4-5

Handbook 148

Handbook Compliance Regulation Meeting 148

Abrigo

APRIL 19, 2022

Missing, stale or improperly executed documents can, as the OCC Comptroller’s Handbook on Loan Portfolio Management states, “exacerbate problem loans and seriously hamper work-out efforts.” Here again, an automated, centralized system that allows for the creation of ticklers and exception reporting is invaluable.

Lending 195

Lending Software Management Handbook 195

Abrigo

JUNE 4, 2019

Changes could stem from internal sources, like policies and procedures, new products, or product updates; or they could be external changes, like new compliance rules and regulations.

Fraud 150

Fraud System Handbook Policies 150

Social Assurance

JULY 1, 2014

Marketing doesn’t have time, compliance doesn’t have time, who has time to manage this? Like all other parts of your employee handbook it is important to spell out what they can talk about social media and what they can’t. Data doesn’t lie. The biggest problem for financial institutions is simply showing up.

social media 22

social media Handbook Community Tools 22

CFPB Monitor

JUNE 26, 2020

Department of Agriculture (USDA). The CFPB advises that it is “open to including stakeholder-developed verification standards among this list of” specified documents.

Handbook 78

Handbook Examples Meeting Analysis 78

FICO

JANUARY 9, 2023

They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. Source: fca.org. Structure of Consumer Duty.

Technology 52

Technology Compliance Strategy Regulation 52

Abrigo

OCTOBER 21, 2016

Missing, stale or improperly executed documents can, as the OCC Comptroller’s Handbook on Loan Portfolio Management states, “exacerbate problem loans and seriously hamper work-out efforts.” Here again, an automated, centralized system that allows for the creation of ticklers and exception reporting is invaluable.

Software 150

Software Lending Handbook Management 150

CB Insights

JANUARY 4, 2018

Compliance Officers. Startups are using AI to automate various steps of the recruitment and on-boarding process, from resume parsing, sentiment analysis in interviews, and using chatbots for monitoring compliance. COMPLIANCE OFFICERS. The cost of regulatory compliance, currently estimated to be around $80 billion globally.

Software 75

Software Compliance Training Google 75

CFPB Monitor

JULY 5, 2022

The OCC’s 2010 handbook does not account for new statistical analyses and methods for analyzing potential redlining since it was issued and therefore lacks specificity on how examiners should build on OCC economists’ statistical analyses and conclusions when conducting a redlining review.

Lending 78

Lending Report Policies Handbook 78