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BBVA's Strickland: customers want similar experiences in desktop, mobile banking

Payments Dive

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer expectations for online and mobile banking during the Bank Customer Experience Summit in Chicago.

Mobile 191
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Walgreens Brings Mobile Technology To Stores

PYMNTS

To help improve the productivity of workers and enrich the customer experience, Walgreens is tapping into mobile technology as it bridges the digital and brick-and-mortar store experiences. according to an announcement from Zebra. according to the announcement.

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Facing The Fast Future Of QSR Payments Experiences

PYMNTS

Robbins listed QSR operations in Chicago and elsewhere that are also turning to this biometric authentication method to improve business and store processes, along with loyalty programs. Indeed, from Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customersexperiences through technology.

Payments 225
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Gonzo Goes to BAI Retail Delivery 2014: Sweet Home Chicago?

Gonzobanker

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. SurePayroll, a division of Paychex, had a nice payroll solution that cash management groups can private-label and provide to business customers.

Chicago 98
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TRENDING: Making Mobile Order-Ahead Appealing To App-Weary Customers

PYMNTS

Other restaurants, hoping to make mobile ordering more enticing, are making deals to gain greater control over the customer experiences they offer. The deal adds new features to the company’s offering, including the ability to craft customer experiences with new customer relationship management (CRM) and loyalty technology.

Mobile 109
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How Experiential Retail Is Giving Physical Stores An Edge

PYMNTS

The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. Like anything else worth doing in retail technology and the customer experience, experiential marketing must be measurable. For every store and event, emails were sent to customers inviting them to the show.

Retail 210
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How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service

PYMNTS

As Federal Emergency Management Agency (FEMA) officials and National Guard contingents settled into hotels in Butler’s client portfolio, his ghost kitchens cranked out and donated “just north of 175,000 meals,” Gjonbalic told PYMNTS’ Karen Webster in a recent chat. What is the experience? The concept is just this side of brilliant.

Chicago 185