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NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards

PYMNTS

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. cardholders across a range of age and income groups. Our data suggests that card customer service departments must be equipped to address these fundamental concerns.

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Deep Dive: Bridge Millennials And The C-Store Experience

PYMNTS

Convenience store operators would be wise to pay close attention to the purchasing habits of a certain subset of consumer: the Bridge Millennial — the first generation of connected consumers with spending power. Building A Better Bridge Millennial Gas App. percent), credit cards (11.1 So what do BMs want from a gas app?

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P2P Payments’ Rising Appeal Beyond Millennials

PYMNTS

bank account have access to Zelle in their mobile banking app,” Lou Anne Alexander, group president, payments solutions at Zelle operator Early Warning, said in a press release. Square also offers small business loans and has a Visa debit card linked to the app, which lets users treat it like a bank account.

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BJ’s On The Block, Amex’s Millennial Problem And Another Big Breach

PYMNTS

The long-suffering team at American Express has a new headache to handle — losing the love of those millennial customers. and yes, this looks like card data breach. American Express cards, from time immemorial, has signaled affluence among holders — particularly the Platinum Card. Ready to jump in?

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Mobile Game Shows Offer Brands Prized Millennial Viewers

PYMNTS

Millennials are a force to be reckoned with, as they are made up of approximately 90 million individuals with significant spending power: By 2030, their aggregate annual income is projected to be more than $4 trillion. Attracting Millennials. Approximately 75 percent of Gravy’s users are millennials. Second Chances.

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OAK + FORT: Flexible-Payment Plans Boost Luxury Purchases

PYMNTS

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. Luxury retailers are also targeting millennial and Generation Z consumers to expand their customer bases, with one report showing that millennials accounted for 35 percent of high-end retail purchases, for example.

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Deep Dive: Why Contactless Payment Innovation Is Key For CUs Amid The Pandemic And Beyond

PYMNTS

A transformation toward contactless payments is underway at the nation’s credit unions as the public shuns cash and even physical cards to lower infection risks with COVID-19. PYMNTS’ research indicates that millennials (ages 23 to 39) and bridge millennials (ages 30 to 40) have the greatest interest in P2P payment use, for example.