PYMNTS

JULY 6, 2017

Online shopping has most certainly redefined what it means to shop without being in a brick-and-mortar store. From buying items at home, work or while on a vacation, eCommerce has significantly impacted the way consumers buy goods.

Retail 100

Retail Video Innovation Leadership 100

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Independent Banker

MAY 26, 2016

Companies will invest in digital customer experiences to improve experiences for all customers and employees. Brands also must zero-in on the needs, values and aspirations of a new generation that defines everything radically differently than previous generations did. Prediction #4: Digital brand dynamics.

Trends 70

Trends Innovation Branding System 70

PYMNTS

MAY 22, 2017

“No other grocery store matches the promise Whole Foods Market stakeholders have come to expect from us, the industry-leading food standards, the differentiated offerings, and the outstanding customer experience.”. and online retailers such as Amazon. percent or better. Whole Foods isn’t the only grocer with an uncertain future.

Idaho 100

Idaho Illinois Retail New York 100

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off.

Retail 78

Retail Branding Company Capital 78

PYMNTS

DECEMBER 13, 2019

The clock is ticking — holiday shipping deadlines are approaching and the last of the holiday shopping procrastinators are either rushing to order online or resigning themselves to a last-minute trip to a crowded mall or shopping center to tough it out in line with all the other procrastinators.

New York City 131

New York City New York Retail US 131

Gonzobanker

DECEMBER 22, 2020

The Ecosystem Award Goes to TransPecos Banks’ Dub Sutherland for growing a startup brand in BankMD through working directly with NYMBUS and running straight into a niche screaming with national potential. It feels like soon we will be ordering our burger online in the drive-through and having it “delivered” at the window. Nicely done!

Idaho 172

Idaho Community Industry Strategy 172

Perficient

MAY 21, 2021

While it was a challenge for her to learn about computers and applications from a developer perspective, her app earned rave reviews from Bright Paths students, Perficient colleagues, and Hackbright leadership. . Kioshi created a site that allows users to search and save online coupons. Bright Paths Project: Welcome to Stock Market.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. The bank’s strategy is laser-focused. It was the original data junkie. Overpriced Unicorn (a.k.a.

Idaho 148

Idaho Conference Data Marketing 148

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. “I Use these 3 technologies to safeguard customer data.

Community 139

Community Community Bank social media Security 139

NCR

JUNE 12, 2017

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership.

Operations 82

Operations ATM Customer Experience Examples 82

CB Insights

OCTOBER 16, 2018

The online bookseller didn’t turn a profit for six years — today, it’s the second publicly traded company ever to hit a $1T market cap. Over the long term, investing your effort in the parts of the customer experience that you can control is what generates success for your company financially.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Online delivery? Where’s the creativity and product leadership, folks? General Sessions. Many of the sessions lacked demos and trafficked in platitudes.

Chicago 97

Chicago Retail Branch Design Training 97

PYMNTS

JUNE 7, 2019

Between things like the proliferation of private-label brands and the try-before-you buy Prime Wardrobe offering, Amazon has made it clear that it would very much like to help us all dress a little better. The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said.

Arkansas 109

Arkansas Training Las Vegas Kansas City 109

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Info: Covered Security acts as a personal security assistant looking out for your online life.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

Under Stuart’s leadership over the past 17 years, OnPoint has gone from under $2 billion in assets to knocking on the door of $10 billion, all while becoming the most recognized financial brand in the Portland market and achieving some of the industry’s best profitability in 2023. Paul Murphy, founder of Murphy & Co.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience.

Utah 60

Utah System Community Marketing 60