Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Having a balance with a bank doesn’t make you a customer.” Sure, by definition, a bank recognizes you as a customer. Join Us Next Week.

Data 294

Data Customer Experience Case Study Branding 294

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And those abandonment rates? 2019 website.

Customer Experience 72

Customer Experience Retail San Diego Study 72

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And those abandonment rates? 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. This is where Cisco technology can help. Empower the branch. Optimize branch operations.

America 109

America Customer Experience Operations Survey 109

The Financial Brand

AUGUST 29, 2021

Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

PYMNTS

JANUARY 17, 2017

I definitely agree with that timeline, and I would even advance it to sooner,” said Guilfoyle. Chatbots have the potential to completely transform the financial services industry by streamlining and enhancing the current digital banking experience. That key word, however, according to experts, is “sooner.”. “I

San Francisco 100

San Francisco Community Branding Customer Experience 100