Branding Capital Customer Experience User Experience 
Perficient
JULY 12, 2022
Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience.
PYMNTS
APRIL 21, 2016
Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “I
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NCR
SEPTEMBER 1, 2017
Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. This is an approach that is being embraced by the likes of Barclays, BBVA and Bank of Ireland. The case for design in business. Embracing design thinking.
PYMNTS
JULY 18, 2019
DeRosa also took note of a major impact shaping the user experience, a seemingly never-ending pool of capital — as much as $112 billion was invested last year by private equity and VC firms in FinTechs and challenger banks — where ostensibly anyone with a new idea is getting funded. and beyond. The Courage Factor.
PYMNTS
OCTOBER 13, 2020
Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. The end user experience is critical, too, he said, and must be seamless. That’s the driver,” he said.
Fintech Labs Insights
OCTOBER 31, 2016
Capital One was the first bank to go live with an Alexa integration. In a Fintech Trending post earlier this month, we highlighted Capital One’s live integration and Lloyd Bank’s proof of concept with Amazon’s Alexa. ExxonMobil, Glympse, iHeartRadio, MasterCard, and Parkopedia are the first brands to join the platform.
Fintech Labs Insights
JULY 22, 2015
Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Thinking Capital will ask the question, “ To Build or Not to Build?”
Expert insights. Personalized for you.
294 
Let's personalize your content